Samkelisiwe Mwandla
Shop Assistant And Cashier
Durban
Summary
Motivated and adaptable individual with hands-on experience in customer-facing roles, including retail and hospitality. Seeking to leverage strong communication, problem-solving, and conflict resolution skills in a Customer Service Advisor position to deliver excellent customer support and contribute to company growth.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
CCI South Africa
Durban, KwaZulu-Natal
03.2024 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Shop Assistant/Cashier (40hr)
Mr Price Group Limited
Durban, KwaZulu-Natal
05.2022 - 02.2024
- Processed transactions for hundreds of customers weekly, maintaining 100% accuracy in handling cash and credit card payments.
- Assisted with product inquiries, returns, and resolving customer complaints, ensuring high levels of customer satisfaction.
- Optimized store layout with the management team, improving the customer shopping experience and increasing store efficiency.
- Successfully balanced cash registers with zero discrepancies over the course of employment.
Customer Service Advisor
Capability BPO
Durban, KwaZulu-Natal
11.2021 - 08.2022
- Handled 50+ customer inquiries daily via phone, email, and chat, providing tailored solutions and resolving issues on the first interaction.
- Improved customer satisfaction scores by 15% through efficient problem resolution and proactive follow-ups.
- Collaborated with other departments to resolve technical issues, ensuring a seamless customer experience.
- Upsold additional services, contributing to company revenue growth.
- Maintained a customer retention rate of over 90% by addressing concerns effectively.
Hostess
NXTGEN HUB
Durban, KwaZulu-Natal
02.2019 - 08.2020
- Managed reservations and seating arrangements for over 100 guests daily, ensuring customer wait times were minimized and managed efficiently.
- Provided friendly and professional service, responding to guest inquiries and resolving any issues or complaints swiftly.
- Enhanced the dining experience by coordinating with waitstaff and kitchen teams to ensure smooth operations.
Education
Bachelor of Science in Information Technology - Computer And Information Sciences
Richfield Graduate Institute of Technology
05.2024
Certificate of Excellence - Retailing
Mr Price JumpStart Foundation
JumpStart Life Skills Course - Retailing
Mr Price Foundation JumpStart
Artificial Intelligence in the 4IR - Artificial Intelligence And Robotics
University of Johannesburg
CPA: Programming Essentials in C - Computer Programming
C++ Institute Authorized Academy Program
CPAP: Programming Essentials in Python - Computer Science And Programming
OpenEDG Python Institute
Networking Essential - Computer Networking
Cisco Networking Academy
FET NQF Level 4: Information Technology: Technical Support - Career And Technical Education
Richfield Graduate Institute of Technology
Matriculation - undefined
Ganges Secondary School
Personal Information
- Availability: Two weeks notice
- Criminal Record: None
- Date of Birth: 2001/03/23
- Nationality: South African
- Marital Status: Single
Healthcondition
Excellent
References
- Musawakhe Ngubelanga, Mr Price Group Limited, Store Manager, 067 708 7473
- Thamsanqa Phungula, JumpStart Mr Price Foundation, Facilitator, thamimnkosi19@gmail.com, 064 644 2905
- Zime Mchunu, Capability BPO, Recruiter, 081 763 1527
- Anele Khuzwayo, NXTGEN HUB, Manager, 067 192 4602
- Nontokozo Nzuza, Richfield Graduate Institute of Technology, Lecturer, 073 510 5323
Accomplishments
- Demonstrated flexibility by transitioning smoothly between different customer service roles, adapting to new tools and environments quickly.
Timeline
Technical Support Representative
CCI South Africa
03.2024 - Current
Shop Assistant/Cashier (40hr)
Mr Price Group Limited
05.2022 - 02.2024
Customer Service Advisor
Capability BPO
11.2021 - 08.2022
Hostess
NXTGEN HUB
02.2019 - 08.2020
Bachelor of Science in Information Technology - Computer And Information Sciences
Richfield Graduate Institute of Technology
Certificate of Excellence - Retailing
Mr Price JumpStart Foundation
JumpStart Life Skills Course - Retailing
Mr Price Foundation JumpStart
Artificial Intelligence in the 4IR - Artificial Intelligence And Robotics
University of Johannesburg
CPA: Programming Essentials in C - Computer Programming
C++ Institute Authorized Academy Program
CPAP: Programming Essentials in Python - Computer Science And Programming
OpenEDG Python Institute
Networking Essential - Computer Networking
Cisco Networking Academy
FET NQF Level 4: Information Technology: Technical Support - Career And Technical Education
Richfield Graduate Institute of Technology
Matriculation - undefined
Ganges Secondary School
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