Samkele Simanga

Work History

MR N Stjepanovic

06.2024 - 04.2025

Researched and answered customer work order status inquiries.
Maintained accurate records of customer interactions, facilitating data-driven improvements in customer service strategies.
Conducted regular audits of agent interactions, ensuring adherence to established guidelines for call handling etiquette.
Boosted agent morale through recognition programs, cultivating a positive work environment that encouraged collaboration and camaraderie.
Trained new staff members in company policies and call center procedures, fostering a knowledgeable and capable workforce.
Developed strong relationships with key clients, ensuring their needs were met promptly and professionally.

Princess Ledwaba

01.2023 - 02.2024

Achieved consistent quality control standards throughout entire workspaces by conducting regular inspections during ongoing projects.
Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Increased client satisfaction by providing accurate color consultations and recommendations.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Mixed and blended paints according to specified colors and consistency.
Painted surfaces using brushes, spray guns, and paint rollers.
Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

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