Sewing
Samira DaCosta Dah
Cape Town
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
4
4
years of post-secondary education
Work History
PBX Operator
Tyme Global Technologies
07.2021 - Current
- At Tyme Global I was part of a group that worked for a particular chain of hotels in Austin, San
- Francisco, Santa Monica, and LA
- We were there to facilitate calls ranging from hotel reservations to restaurant reservations, to complaints about refund and hotel stays
- Our aim was to please these guests whilst delivering a 5-star customer experience
- Duties: !"2(&+4'3&%(
- With customers !"<.==A(%3'&%(
- 6" 4+$&'A4'(&$"" !"C.00.@%(
- A-".("$-+3%'0" 4+DA+$&$"" !"#$$%$&%(
- 6"$-+3%'0" 4+DA+$&$"" !:+'0%(
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Executive Assistant
Lemar Import and Exports
04.2015 - Current
- To the general manager
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Filed paperwork and organized computer-based information.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Customer Service Agent
Delivery.com
05.2020 - 12.2020
- Delivery.com is an American food service provider that partners with merchants to deliver their food
- The role of a customer service agent within
- Delivery.com is to aid customers such as: answering calls, placing orders, responding to emails, assisting in tracking orders and so forth
- This role has really helped me to improve my customer service, dealing with all kinds of customers has equipped me with fast responses to issues
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Provided primary customer support to internal and external customers.
Trainee manager front office
Gorgeous George Hotel
01.2020 - 08.2020
- The purpose of this program is to equip the trainee with all the knowledge and exposure to manage different departments in the hotel
- Exposure to challenges faced in the hospitality industry as well as becoming quick witted with solutions.
Café staff
The Creamery Café
04.2018 - 01.2020
- Duties: !"2(&+4'3&%(
- With customers !"73..-%(
- Ice cream !"?.4>%(
- On point of sale system !"
- Café !"B'>%(
- Dessert
Front office trainee - Guest Liaison
Twelve Apostles Hotel and Spa
07.2018 - 09.2018
- This department showed me how to adapt my administrative skills and communication skills
- The welcoming and comforting of guest was a priority and a refreshing approach to front office, guest interactions was one that did not go unnoticed
- This internship thought me to be comfortable with all types of guests from entertaining kids to escorting elders around in the hotel
- It allowed me to use my knowledge of other languages to communicate with guest no matter how basic the understanding was
- It opened a whole different type of communication - body language- with the understanding of what one is saying
- This role allowed me to interact with all kinds of people and how to deal with them from a minor guest billing issue to a lost item during vacation
- Helping with putting guests at ease as well as selling them a magical experience
- Duties: !"#($@+4%(
- Phones !"%(
- In and checking-out guests !"#:=%(%$&4'&%.( work for front office !"?+03.=%(
- Guests !"<.(:A3&%(
- Property tours
Housekeeping trainee
Twelve Apostles Hotel and Spa
02.2018 - 04.2018
- Supervisor and housekeeping staff
- In this internship I was a challenge with working my way up from a room attendant to a supervisor, my trainer pushed me to understand all levels of this department not just choosing to give the easy work
- I learnt to detect different errors and see different perspectives because I learnt from the lowest position
- This traineeship enhanced my delegating ability and supervisor skills, it allowed me to be comfortable with the expectation that need to be met in a 5-star hotel and helped made sure I stuck to the goal ahead
- I also was tasked with special projects such as helping with training plans as well as sorting out and updating files that were irrelevant to the department
- 3 - Duties: !"<.=-%0%(
- Duties !"%(
- Rooms !"?.4>%(
- On assigned projects !"7&.3> take member !"?.4>%(
- In linen room
Food and Beverage Trainee
The PepperClub and Spa
10.2017 - 11.2017
- Room service to guests
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Kitchen trainee
Protea Fire and Ice by Marriott
05.2017 - 07.2017
- In this internship I learnt the skills of how to deal with different customers when serving them and anticipating their needs
- I learnt skills on prepping, which helped with time management and prioritising
- I was even given the opportunity to also assist in training with newer trainees once I was comfortable in my tasks and surrounding which pushed me to teaching and advising others with the knowledge I was given from my trainer
- In this traineeship, I was pushed to my own abilities, with the task of learning to be as quick and efficient as possible from spinning while serving guests in the restaurant to learning to be on my own shift in room service, learning to take responsibility of any faults and apologising when need be
- Setting up events and conferencing centres to breaking down the event, doing my part in a team to have a seamless event without friction from obstacles that might present themselves in any event
- Learning the sub-departments within this department and the kinds of guest expectations.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Education
Double Diploma - Hospitality Management
The International Hotel School
Advance Diploma - Tourism Management
University of South Africa
2 2022 - 11 2022
Skills
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Certification
First Aid Training
Interests
Videography
Reading
Traveling
Timeline
PBX Operator
Tyme Global Technologies
07.2021 - Current
Customer Service Agent
Delivery.com
05.2020 - 12.2020
Trainee manager front office
Gorgeous George Hotel
01.2020 - 08.2020
Front office trainee - Guest Liaison
Twelve Apostles Hotel and Spa
07.2018 - 09.2018
Café staff
The Creamery Café
04.2018 - 01.2020
Housekeeping trainee
Twelve Apostles Hotel and Spa
02.2018 - 04.2018
Food and Beverage Trainee
The PepperClub and Spa
10.2017 - 11.2017
Kitchen trainee
Protea Fire and Ice by Marriott
05.2017 - 07.2017
Executive Assistant
Lemar Import and Exports
04.2015 - Current
Double Diploma - Hospitality Management
The International Hotel School
Advance Diploma - Tourism Management
University of South Africa
2 2022 - 11 2022
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