Samentha Nomfuneko Ndzongana
Restaurant Assistant Manager
Cape Town,Western Cape
Summary
I'm a married woman with the age of 43 years but still looking young and energetic. I started working at 5 star hotel in Franschhoek as a waitress (La Residence Hotel). I grow myself up from being a waitress to a head waitress at Dutch East Restaurant. Then I moved to Village Grill and Butcher where there saw a potential on me then I was promoted as an Assistant Manager with few months the restaurant was opened. In all I enjoy working with different kinds of people with different languages and eager to learn more as wel as other languages. I'm a fast learner and well known of my services.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Supervisor
Lynx Wine Estate
Cape Town
11.2022 - Current
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Assistant Manager
Franschhoek Hussar Grill
Cape Town
03.2022 - 11.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Assistant Manager
Village Grill And Butcher
Cape Town
11.2015 - 03.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Certificate - General Secretary/ Administration Clerk
Academy of Learning
Mosselbay 08.2000 - 11.2000
Certificate - Public Management
Paarlberg Boland College
Paarl 01.2019 - Current
Skills
Sales operations
Timeline
Restaurant Supervisor
Lynx Wine Estate
11.2022 - Current
Assistant Manager
Franschhoek Hussar Grill
03.2022 - 11.2022
Certificate - Public Management
Paarlberg Boland College
01.2019 - Current
Assistant Manager
Village Grill And Butcher
11.2015 - 03.2020
Certificate - General Secretary/ Administration Clerk
Academy of Learning
08.2000 - 11.2000
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