Samela V Hlope
Executive Personal Assistant
Roodepoort
Summary
Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success. Track record of leveraging financial acumen and stakeholder relationships to drive business growth.
Developed core competencies in leadership and strategic planning within corporate environment. Skilled in managing cross-functional teams and driving project success, seeking to leverage these skills in new field. Aiming to transition into role that values collaboration and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Executive Team Assistant
Telesure Investment Holdings
06.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
Executive Assistant
Deloitte
09.2022 - 02.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Office Assistant
Tyme Bank
07.2021 - 01.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Office Manager
Akeso Clinic
09.2019 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Front Office Manager
Reditron
12.2018 - 01.2020
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Education
High School Diploma -
Dominican
Johannesburg, South Africa 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Executive support
Risk management
Operations management
Analytical skills
Project management
Inventory control
Supply chain management
Financial management
Marketing
Expense control
Budget analysis
Timeline
Executive Team Assistant
Telesure Investment Holdings
06.2024 - Current
Executive Assistant
Deloitte
09.2022 - 02.2023
Office Assistant
Tyme Bank
07.2021 - 01.2022
Office Manager
Akeso Clinic
09.2019 - 04.2021
Front Office Manager
Reditron
12.2018 - 01.2020
High School Diploma -
Dominican
04.2001 -
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