Sameera Fortune
75 Belmont Road, Durban North
Summary
Dynamic and results-oriented professional with a proven track record at Sasfin Bank, enhancing operations efficiency and excelling in customer service. Skilled in software proficiency and effective communication, adept at fostering teamwork and driving improvements. Demonstrates a strong work ethic and organizational skills, committed to excellence and innovation in sales support and administrative functions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Officer/Sales Support Administrator
Sasfin Bank
Durban
06.2022 - Current
- Assist with day-to-day operations, working efficiently and productively with all team members and suppliers.
- Improved operations efficiency, resolved problems, and provided exceptional service.
- Demonstrate respect, friendliness, and a willingness to help wherever needed.
- Developed and strengthened strong communication skills through regular interaction with internal and external stakeholders.
- Work effectively in completion of tasks within tight deadlines through effective time management.
- Adaptable and proficient in learning new concepts/new technology quickly and efficiently.
- Organized and detail-oriented, with a strong work ethic.
- Works well in a team setting, providing support and guidance in team-building events, training workshops, and sales meetings.
- Provide sales support to the team.
Sales and FICA Support Administrator
Albaraka Bank
Durban
03.2006 - 06.2022
- Handled information discreetly and confidently, maintaining strict confidentiality at all times, as required by company policy and legal regulations in terms of the FICA onboarding process.
- Manage office inventory levels, ensuring adequate supplies are available while minimizing waste and unnecessary spending.
- Maintained client records and updated the internal database to support document management.
- Established and organized a filing system, which streamlined document retrieval and reduced misplaced files.
- Improved productivity with effective time management strategies for daily tasks.
- Provided exceptional customer service to both internal and external stakeholders.
- Served as a liaison between departments, fostering open communication channels.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Coordinated company events and meetings.
- Maintained an overall safe working environment and enforced safety processes.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Project Management
WITS Business School
CT03-2025
First Aider
Enact
DUR05-2022
FICA
SAQA Bank Seta
DUR03-2019
Customer Service Excellence
SAQA Bank Seta
DUR06-2018
Banking Services And Financial Advice
SAQA Bank Seta Learnership
DUR11-2015
Core Banking Services
SAQA Bank Seta Learnership
DUR11-2013
The Amazing Receptionist
Business Training Centre
DUR05-2006
Telephone Etiquette
Durban Chamber of Commerce
DUR04-2006
Skills
- Software Proficiency
- Customer-Centric
- Business Acumen
- Effective communication and interpersonal skills
- Strategic planning
- Minute taking and managing agendas
- Effective time management
- Attention to detail
- Sales support (FICA onboarding, valuation requests, credit checks)
- Strong organizational skills
- Teamwork and collaboration
Accomplishments
Serves as organiser for all Charitable Initiatives ;
1. Restoration Centre -Feeding the Homeless
2. Albaraka Bank -Winter Drive (Staff Initiative)
3. Sasfin Bank (Old Girls and Boys Town Centre)
4. Sasfin Bank (Tongaat Primary School)Assistance
Certification
Centenary Secondary School Matriculated -2001
References
References available upon request.
Timeline
Facilities Officer/Sales Support Administrator
Sasfin Bank
06.2022 - Current
Sales and FICA Support Administrator
Albaraka Bank
03.2006 - 06.2022
Project Management
WITS Business School
First Aider
Enact
FICA
SAQA Bank Seta
Customer Service Excellence
SAQA Bank Seta
Banking Services And Financial Advice
SAQA Bank Seta Learnership
Core Banking Services
SAQA Bank Seta Learnership
The Amazing Receptionist
Business Training Centre
Telephone Etiquette
Durban Chamber of Commerce
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