Oracle
Samantha N M Maduna
Gressworld
Summary
Driven, open minded, creative and successful administrator with a strong sense of dedication and commitment. With over nine years of progressive experience in client service, team management and Property Administration/Property management. Proficient at vendor management and thrives in challenging, fast-paced environments.
Target-orientated individual seeking employment that will allow me to perform at a fuller capacity. My passion for service excellence and delivery together with my accumulated experience within this field allows for my confidence in applying for this post with the hopes I may be found suitable. I possess an optimistic nature, strong communication skills, I am a reliable individual with the motive of always ensuring the work is done. This together with my ability to multi-task and approach all my work with a strong sense of urgency makes it possible to function even under pressure.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Property Management Administrator
First National Bank
02.2015 - Current
- Maintain all financial records and files as per the company policies.
- Identify and resolve invoicing issues, accounting discrepancies and other financial related issues.
- Manage all bill payments and customer invoicing as per the deadlines.
- Streamline processes and procedures for improving operational efficiency of finance reporting and budgeting systems.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Reconciled account files and produced monthly reports to keep Operations Manager informed about office operations.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Trained new employees on administrative procedures, company policies and performance standards.
Property Administrator
First National Bank
02.2015 - Current
- Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence.
- Maintained direct contact with customers and operations personnel( Regional meetings)to maintain positive relationships and exceed customer expectations.
- Coordinated ATM Removals installation processes ensure smooth transitions for both new and departing tenants.
- Schedule and coordinate meetings/special events, as requested.
- Assist in lease administration activities, including Landlord contacts and insurance information; generate reports.
- Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with Departmental workflow processes and procedures.
- Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders.
- Promote and foster positive relationships with tenants and clients and track service calls as required.
- Monitored progress of projects and notified appropriate individuals of project updates, delays and schedule changes.
- Streamlined property management processes for increased efficiency and cost savings.
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
File Clerk
First National Bank
01.2015 - Current
- Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
- Compiled and inventoried documents for archival.
- Monitored and updated filing systems to meet organization standards.
- Improved file organization by implementing an efficient categorization and labeling system.
- Restored old files and archived completed files for future reference.
- Coordinated with IT department to troubleshoot and resolve issues in electronic document management system.
- Played key role in training new staff on filing protocols and use of document management software.
- Enhanced data security by conducting regular checks and updates of filing system's access controls.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Assisted in transition to paperless environment, digitizing over substantial volume of physical records.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Maintained physical and computer-based filing systems.
Education
High School Diploma -
Udemy
Online Courses12.2021
No Degree - Property Management
University of Cape Town
Cape Town02.2019
High School Diploma -
Barnato Park High School
Johannesburg, Gauteng12.2002
Skills
- Property Management Expertise
- Lease Renewals
- Customer service-focused
- Payment Queries
- MRI accounting software
- Teamwork and Collaboration
- Problem-Solving
Affiliations
- Sectional Title Bordy cooporate
Certification
- NQF5 in Banking, Damelin - 2014
- Property Management, University of Cape Town - 2019
- Real Estate, Udemy - 2021
Software
MRI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Timeline
Property Management Administrator
First National Bank
02.2015 - Current
Property Administrator
First National Bank
02.2015 - Current
File Clerk
First National Bank
01.2015 - Current
High School Diploma -
Udemy
No Degree - Property Management
University of Cape Town
High School Diploma -
Barnato Park High School
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