Samantha Nicolene Naicker
Sales, Administration & Debtors
Cape Town
Summary
I am a professional and an experienced Sales and Credit Controller, dedicated to exceptional customer service delivery. Independent working habits, although I enjoy working in a team-orientated environment. Relate well to people on all levels and I am comfortable in a multi-cultural environment. Efficient and organized, with a systematic and methodic work method. Possess excellent time management and work planning skills . My personal time, I have a passion for music and the teaching thereof – (NAC)Music Leader
Overview
15
15
years of professional experience
2003
2003
years of post-secondary education
2
2
Languages
Work History
Weighbridge Clerk / Factory Administration / Assistant Debtors
COLAS SOUTHERN AFRICA
07.2023 - Current
- Weighted Deliveries as well as Unweighted Deliveries
- Pumped Back Deliveries / Credit Notes
- Create Tax invoices Re: Cash Customers in accordance with Sars requirements
- Create Commercial Invoices Re: Imports & Exports Border Pass
- Daily Assist & Handling Walk-in Customers at the Sales window
- Create Sales Orders - in line with quoted rates on tender & quotes
- Responsible for Rise & Falls and Escalation Calculations
- Create Sales Orders inclusive of Rise & Falls and Escalation Calculations
- Assessing and checking Credits Available - ensuring accounts good standing for release of goods
- Stock Transfers: Raw materials etc.
- Conversion Calculations (Tons and Litres): Finished products on sites as well as bulk products sold over the weighbridge
- Sales Volumes Distribution to operations for the purpose of keeping track on loads, volumes, Expenses of transport, balancing of stock and ensuring all loads accounted for - to be invoiced accordingly
- Liaising with clients telephonically and email Re: Credit limits and Credits available
- Daily handling of Cash Sales Via speed point, ATM Cash deposits and EFT’s
- Daily liaising with our finance team
- Daily updating and capturing of the Cash sales book, ensuring daily sales deliveries and payments match.
- Daily capturing of GRN receipts for various raw material deliveries from various suppliers on All empty drum deliveries.
- Diesel, paraffin, acids, etc.
- Daily checking of floor stock levels ensuring adequate for day to day selling and customer orders.
- Capturing and distributing of day to day opening stock to management.
- Capturing and distributing of the bitumen deliveries from DBN to management, ensuring accurate volumes receipted on the system.
- Telesales – Daily Assisting clients on Incoming and outgoing calls: Product list pricings.
- Proforma invoice requests.
- Pricing small quote requests. – in Adhoc
- Assisting with Basic technical advice on products.
- Emails- Handling of both Internal and external communication requests: Small quotes requests. - in Adhoc
- Proforma invoicing requests.
- Enquiries, Queries and Complaints.
- Customer Services – Handling of various: Customer enquiries.
- Client queries and Complaints.
- Ensuring TAT to customers within SLA. - Customer centric goal
- The collection of all outstanding Debtors balances including the banking and allocation thereof
- The raising of Cash Sales, banking and the reconciliation thereof.
- The reconciliation of all Debtors Account as well as the resolution of queries pertaining thereto.
- The co-operation, completion and assistance of all year-end work in conjunction with the audit requirements.
- All tasks are to be executed within specific deadlines.
- All relevant filing.
- Other duties that may be reasonably expected of you to perform within the Company from time to time.
- Assisting in other departments when required (Creditors, Admin, Factory and Ops) Manager with general duties
Weighbridge Clerk
COLAS SOUTHERN AFRICA
03.2016 - 06.2023
- Operating of the weighbridge with the purpose of keeping track of and controlling all incoming as well as outgoing stock.
- Assisting in checking the variances of month end stock reconciliations
- Updating and assisting in the completion of the Sales Book.
- Handling of Cash Sales
- Control and running of the Clock card Machine and reporting of overtimes to the relevant Managers
- Temporary and occasional manning of the switchboard
Senior Collection Advisor and Accounts Administration Clerk
ISMART (Digicall Solutions)
01.2015 - 03.2016
- Supporting the collector's where and when needed.
- Daily managing of collector's performance
- Providing regular team performance updates to management
- Driving the collections floor to perform at their best
- Performance coaching
- Grading calls and providing the grading feedback to management and co collector's
- Managing internal and external account queries
- Managing account queues to ensure that all debits are loaded on time
- Providing administrative and clerical services to ensure effective and efficient operations.
- REASON FOR LEAVING: BETTER PROSPECTS – AWAY FROM CALL THE CENTRE INDUSTRY
Accounts Administration Clerk and Collections Quality Coach
ISMART (Digicall Solutions)
04.2014 - 12.2014
- Providing administrative and clerical services to ensure effective and efficient operations
- Support the Team Manager with the day-to-day coaching of new and existing team members
- Monitoring of performance (KPI’s)
- Dealing with escalated customer queries
- Training of new team members, as well as Administration tasks as instructed by the team manager
Accounts Outbound Collections Consultant
ISMART (Digicall Solutions)
05.2013 - 03.2014
- Manage assigned queues and workflow of arrears clients
- Meet and exceed daily, weekly and monthly targets as set by Management
- Making payment arrangements for arrears clients
Customer Service Consultant
ISMART (Digicall Solutions)
09.2010 - 04.2013
- Liaising with feeder centres Ensure that queries are attended to with SLA
- Listening to calls to resolve client disputes
- Manage claw backs/sanctions process between clients and call centres queries via incoming calls and emails
- Assist with account queries
- Auditing calls
Education
Grade 12 - English, Afrikaans, Biology Geography, Needle Work
ST Andrews technical high school
First Year Nursing - undefined
Healthnicon Western Cape campus
01.2003 - 01.2004
Certificate - Credit Control - Credit Management 1
Cape Peninsula University of Technology
Certificate - Supervisor in Credit - Credit Management 2
Cape Peninsula University of Technology
DATA Capturing + Basic Computer Literacy
Youth I.T Employment Skills (YIES PROJECT)
08.2009 - 10.2009
Skills
Administrative support
<Enter your own>
- ID Number: 830813 0152 084
- Dependents: 3
- Health Status: Excellent
- Date of Birth: 1983-08-13
- Nationality: South African
- Marital Status: Married
- Religion: New Apolstolic Christian
Timeline
Weighbridge Clerk / Factory Administration / Assistant Debtors
COLAS SOUTHERN AFRICA
07.2023 - Current
Weighbridge Clerk
COLAS SOUTHERN AFRICA
03.2016 - 06.2023
Senior Collection Advisor and Accounts Administration Clerk
ISMART (Digicall Solutions)
01.2015 - 03.2016
Accounts Administration Clerk and Collections Quality Coach
ISMART (Digicall Solutions)
04.2014 - 12.2014
Accounts Outbound Collections Consultant
ISMART (Digicall Solutions)
05.2013 - 03.2014
Customer Service Consultant
ISMART (Digicall Solutions)
09.2010 - 04.2013
DATA Capturing + Basic Computer Literacy
Youth I.T Employment Skills (YIES PROJECT)
08.2009 - 10.2009
First Year Nursing - undefined
Healthnicon Western Cape campus
01.2003 - 01.2004
Certificate - Credit Control - Credit Management 1
Cape Peninsula University of Technology
Certificate - Supervisor in Credit - Credit Management 2
Cape Peninsula University of Technology
Grade 12 - English, Afrikaans, Biology Geography, Needle Work
ST Andrews technical high school
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