Summary
Overview
Work History
Education
Skills
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Timeline
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Samantha Nicolene Naicker

Samantha Nicolene Naicker

Sales, Administration & Debtors
Cape Town

Summary

I am a professional and an experienced Sales and Credit Controller, dedicated to exceptional customer service delivery. Independent working habits, although I enjoy working in a team-orientated environment. Relate well to people on all levels and I am comfortable in a multi-cultural environment. Efficient and organized, with a systematic and methodic work method. Possess excellent time management and work planning skills . My personal time, I have a passion for music and the teaching thereof – (NAC)Music Leader

Overview

15
15
years of professional experience
2003
2003
years of post-secondary education
2
2
Languages

Work History

Weighbridge Clerk / Factory Administration / Assistant Debtors

COLAS SOUTHERN AFRICA
07.2023 - Current
  • Weighted Deliveries as well as Unweighted Deliveries
  • Pumped Back Deliveries / Credit Notes
  • Create Tax invoices Re: Cash Customers in accordance with Sars requirements
  • Create Commercial Invoices Re: Imports & Exports Border Pass
  • Daily Assist & Handling Walk-in Customers at the Sales window
  • Create Sales Orders - in line with quoted rates on tender & quotes
  • Responsible for Rise & Falls and Escalation Calculations
  • Create Sales Orders inclusive of Rise & Falls and Escalation Calculations
  • Assessing and checking Credits Available - ensuring accounts good standing for release of goods
  • Stock Transfers: Raw materials etc.
  • Conversion Calculations (Tons and Litres): Finished products on sites as well as bulk products sold over the weighbridge
  • Sales Volumes Distribution to operations for the purpose of keeping track on loads, volumes, Expenses of transport, balancing of stock and ensuring all loads accounted for - to be invoiced accordingly
  • Liaising with clients telephonically and email Re: Credit limits and Credits available
  • Daily handling of Cash Sales Via speed point, ATM Cash deposits and EFT’s
  • Daily liaising with our finance team
  • Daily updating and capturing of the Cash sales book, ensuring daily sales deliveries and payments match.
  • Daily capturing of GRN receipts for various raw material deliveries from various suppliers on All empty drum deliveries.
  • Diesel, paraffin, acids, etc.
  • Daily checking of floor stock levels ensuring adequate for day to day selling and customer orders.
  • Capturing and distributing of day to day opening stock to management.
  • Capturing and distributing of the bitumen deliveries from DBN to management, ensuring accurate volumes receipted on the system.
  • Telesales – Daily Assisting clients on Incoming and outgoing calls: Product list pricings.
  • Proforma invoice requests.
  • Pricing small quote requests. – in Adhoc
  • Assisting with Basic technical advice on products.
  • Emails- Handling of both Internal and external communication requests: Small quotes requests. - in Adhoc
  • Proforma invoicing requests.
  • Enquiries, Queries and Complaints.
  • Customer Services – Handling of various: Customer enquiries.
  • Client queries and Complaints.
  • Ensuring TAT to customers within SLA. - Customer centric goal
  • The collection of all outstanding Debtors balances including the banking and allocation thereof
  • The raising of Cash Sales, banking and the reconciliation thereof.
  • The reconciliation of all Debtors Account as well as the resolution of queries pertaining thereto.
  • The co-operation, completion and assistance of all year-end work in conjunction with the audit requirements.
  • All tasks are to be executed within specific deadlines.
  • All relevant filing.
  • Other duties that may be reasonably expected of you to perform within the Company from time to time.
  • Assisting in other departments when required (Creditors, Admin, Factory and Ops) Manager with general duties

Weighbridge Clerk

COLAS SOUTHERN AFRICA
03.2016 - 06.2023
  • Operating of the weighbridge with the purpose of keeping track of and controlling all incoming as well as outgoing stock.
  • Assisting in checking the variances of month end stock reconciliations
  • Updating and assisting in the completion of the Sales Book.
  • Handling of Cash Sales
  • Control and running of the Clock card Machine and reporting of overtimes to the relevant Managers
  • Temporary and occasional manning of the switchboard

Senior Collection Advisor and Accounts Administration Clerk

ISMART (Digicall Solutions)
01.2015 - 03.2016
  • Supporting the collector's where and when needed.
  • Daily managing of collector's performance
  • Providing regular team performance updates to management
  • Driving the collections floor to perform at their best
  • Performance coaching
  • Grading calls and providing the grading feedback to management and co collector's
  • Managing internal and external account queries
  • Managing account queues to ensure that all debits are loaded on time
  • Providing administrative and clerical services to ensure effective and efficient operations.
  • REASON FOR LEAVING: BETTER PROSPECTS – AWAY FROM CALL THE CENTRE INDUSTRY

Accounts Administration Clerk and Collections Quality Coach

ISMART (Digicall Solutions)
04.2014 - 12.2014
  • Providing administrative and clerical services to ensure effective and efficient operations
  • Support the Team Manager with the day-to-day coaching of new and existing team members
  • Monitoring of performance (KPI’s)
  • Dealing with escalated customer queries
  • Training of new team members, as well as Administration tasks as instructed by the team manager

Accounts Outbound Collections Consultant

ISMART (Digicall Solutions)
05.2013 - 03.2014
  • Manage assigned queues and workflow of arrears clients
  • Meet and exceed daily, weekly and monthly targets as set by Management
  • Making payment arrangements for arrears clients

Customer Service Consultant

ISMART (Digicall Solutions)
09.2010 - 04.2013
  • Liaising with feeder centres Ensure that queries are attended to with SLA
  • Listening to calls to resolve client disputes
  • Manage claw backs/sanctions process between clients and call centres queries via incoming calls and emails
  • Assist with account queries
  • Auditing calls

Education

Grade 12 - English, Afrikaans, Biology Geography, Needle Work

ST Andrews technical high school

First Year Nursing - undefined

Healthnicon Western Cape campus
01.2003 - 01.2004

Certificate - Credit Control - Credit Management 1

Cape Peninsula University of Technology

Certificate - Supervisor in Credit - Credit Management 2

Cape Peninsula University of Technology

DATA Capturing + Basic Computer Literacy

Youth I.T Employment Skills (YIES PROJECT)
08.2009 - 10.2009

Skills

Administrative support

<Enter your own>

  • ID Number: 830813 0152 084
  • Dependents: 3
  • Health Status: Excellent
  • Date of Birth: 1983-08-13
  • Nationality: South African
  • Marital Status: Married
  • Religion: New Apolstolic Christian

Timeline

Weighbridge Clerk / Factory Administration / Assistant Debtors

COLAS SOUTHERN AFRICA
07.2023 - Current

Weighbridge Clerk

COLAS SOUTHERN AFRICA
03.2016 - 06.2023

Senior Collection Advisor and Accounts Administration Clerk

ISMART (Digicall Solutions)
01.2015 - 03.2016

Accounts Administration Clerk and Collections Quality Coach

ISMART (Digicall Solutions)
04.2014 - 12.2014

Accounts Outbound Collections Consultant

ISMART (Digicall Solutions)
05.2013 - 03.2014

Customer Service Consultant

ISMART (Digicall Solutions)
09.2010 - 04.2013

DATA Capturing + Basic Computer Literacy

Youth I.T Employment Skills (YIES PROJECT)
08.2009 - 10.2009

First Year Nursing - undefined

Healthnicon Western Cape campus
01.2003 - 01.2004

Certificate - Credit Control - Credit Management 1

Cape Peninsula University of Technology

Certificate - Supervisor in Credit - Credit Management 2

Cape Peninsula University of Technology

Grade 12 - English, Afrikaans, Biology Geography, Needle Work

ST Andrews technical high school
Samantha Nicolene NaickerSales, Administration & Debtors