Samantha Davies

3.00pm to 12.00am Monday to Friday)

• Key Functions & Responsibilities:
• Work with chiropractors and patients globally within various states
• Call & schedule new patients into various practices for SoftWave discovery treatment
• Navigate GHL, Slack and Click-up as per internal processes
• Work closely with Account Managers & Head of Call Centre
• Scheduling appointments extension to each practice’s front desk operation
• Schedule appointments on external calendars
• Follow-up on cancelled and scheduled appointments to reschedule appointment
• Manager each practices dashboard & ensuring that it is well organized
• Maintained comprehensive product and service knowledge for accurate, informative customer advice
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services

• (8.00am to 3.00pm))
• Key Functions & Responsibilities:
• Manage accounts payable and receivables, raising estimates, invoices, reconciling accounts and processing cash transactions
• Bank account reconciliation – cash book entry
• Procurement – buying of all parts, materials & office automation
• Buying of all office equipment
• Prepare Management accounts
• Prepare for yearly audits
• Negotiating with suppliers
• Identification of vehicle components
• Coordinating of collections and deliveries
• Oversee Workshop establish daily priorities and organize workloads to maximize productivity
• Manage bookings to optimize team availability
• Create and amended company policies, suggesting improvements and improving business development
• Identify issues, analyse information and provide solutions to problems
• Stock Control – maintain stock levels & stock takes
• Human Resources – Contracts, hearing procedures, manage grievance reports, quickly resolving and finding appropriate solutions & Payroll
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Formulated policies and procedures to streamline operations
• Developed and maintained relationships with customers and suppliers through account development
• Analyzed market trends and competitor activities to create competitive advantages
• Managed purchasing, sales, marketing and customer account operations efficiently
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate

Manage hiring processes by creating job descriptions, advertising on social platforms and interviewing candidates

• Building & maintain relationships of existing Customers -Retaining customer base
• Regular visits to customers
• Negotiation of contracts
• Tender preparation and submission
• Identifying Customer needs – up selling of other products & Services
• Engage with customers to better understand needs and deliver excellent service
• Maintaining data base – cash customers (±1300 and growing)
• Identifying of new business – Target Companies with-in industry (fleets)
• Assisting Sales rep with new leads
• Boost sales and improve customer satisfaction by providing attentive, personalized client services
• Demonstrate outstanding product knowledge to achieve high customer satisfaction levels
• Address and resolve complex customer complaints in calm, efficient and friendly manner
• Assist with marketing – website content
• Driving products, services & specials – core talk, bulk emailing & telephone calls
• Dedication to achieve results and improve operations
• Collaborated with General Manager on standardization, design and production of marketing materials
• Crafted marketing plans based upon extensive research and prospects targeting
• Completed strategic competitive analysis by assessing strengths and weaknesses of competitors
• Conducted research & development on existing & emerging golf days to highlight benefits and attract retention
• Signing up of new members
• Create File for each member – File Management
• Put all members on golf systems (SAGA, Pastel & In touch)
• Handle all member resignations
• Kept membership data base up to date (± 780 members)-Full details of members
• Making appointments - to see potential Corporate Companies/Fund Raising Committee’s for
• Golf Days & Corporate Memberships
• Negotiating with Events Managers
• Signing of contracts
• File management (Soft & Hard Copies)
• Designed & kept the website up to date (Calendars/Major Events) (WordPress)
• Advertising in various publications
• Electronic newsletters weekly to all members
• Designing of posters
• Sending bulk sms’s to members reminding them of upcoming events
• Festival of Golf – call potential sponsors & follow up on payments
• Created, updated and maintained website (word Press)
• Consulted with clients to obtain their extensive understanding of their visions, needs and requirements for event requirements
• Coordinated catering for events, managing tasks including selecting menus, watering holes
• Quickly addressed issues occurring within events, solving with smart and efficient solutions to maintain smooth operations
• Sourced and booked all requirements for events, including entertainers, photographers and speakers
• Used excellent organization, multitasking pro active approach when arranging event
• Gathered event requirements, including, budgets, catering, competition for day, scorecard capture and event timelines through face-to-face client meetings
• Held operational meetings for each department to know their department responsibility to ensure event was successful
• Follow up on outstanding payments
• Assist Ladies Section with events

• Operations, Human Resources, Marketing & Financial

• After sales service for dedicated customers
• Draw up & extensive negotiating of contracts with customers – according to company policies & procedures
• Assist engineering department with projects. Outline gas lines with measurements and technical drawing for Engineering project team
• Understanding customers’ requirements or issues – proposed solutions
• Work out price adjustment & submit to customers monthly as each customer had own prices – SEIFSA indices used – communication to relevant departments
• Work closely with Credit Department – long overdue accounts, made decisions on stop supply
• Re-engaged with dormant accounts, increasing revenue
• Frequently visited customers to maintain positive & productive relationships (20% office - 80% outbound)
• Looked at market growth opportunities and making corresponding recommendations
• Identifying Customer needs & changes of applications (Co2 Welding to Argon)
• Handling customer complaints (CCR or NCR lodged) follow up’s done
• Safety audits done on customer sites (Apt’s completed) handed to SHE Manager
• Area allocation: East Rand, Far East Rand, Pretoria, Brits, Mpumalanga
• Swaziland, Mozambique & Botswana (±80 customers)
• Assist all sales reps – identifying new leads
• Sell Telemetry to 100% of client bases (80% achieved)
• Price increases reach profitable OROI/PBIT (100% achieved)

• Head Hunted)
• Co-ordinate training sessions – Lunch included
• Prepare training material
• Planned & organized events (year-end function for group)-with awards ceremony
• Organize all travel arrangements (Local & International)
• Designed brochure for Group of Companies
• Set up of website
• Payment requisitions done for various companies; co-ordination of payments completed monthly
• Sourcing of Tenders, completion of all tender documents with relevant information & submitted from all relevant departments

Husband sold shares

• Organizing & purchasing of office equipment
• Petty cash control – recon done weekly
• Process applications, credit checks, open accounts & welcome letters
• Collect from Debtors book (book value 1.5million) cash flow projection to OD & MD
• Reconciliation of accounts – follow up on short payments-resolved before next payment
• Books prepared for year-end audits
• Requisitions prepared for payments with recons
• Prepare weekly and monthly salaries
• Load online payments and release
• Cash book done daily
• Cell phone accounts reconciled – 22
• Fuel account reconciled – 8 vehicles
• Procurement of stock – auto electrical, foundation brakes & repair kits for air valves
• Negotiating with suppliers & finding new suppliers– price control & discounts
• Allocation of stock – store room & mobile units
• Prepare for annual stock takes, preparation sheets, count stock - input to system
• Create new part number & bin location
• Job cards – opened, followed up with technician on parts, handed to sales department for invoicing – follow up on order numbers when required
• Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.

Help husband establish his business)

• Screening of calls
• Diary management (Double Diary)
• Help clients where possible (account queries)
• Recon Local & International travel expenses
• Notification to clients in Africa (Botswana, Zimbabwe, Mauritius & Nigeria) - letters sent & placed ads in local newspapers
• Designed Sales Data report - Targets vs actual sales (for each sales person) – sent report to London & Offshore Centres weekly & monthly reports
• Assessment organized – Offshore Johannesburg expanded into SA, offices were opened in KZN & CTN
• All candidates flown to JHB for interviews and overnight stay
• Assisted in opening of offices in KZN & CTN
• From location to all office requirements
• Offshore stationery (brochures) ordered from Kent & distributed through Africa
• Compiled & Typed Policies & Procedures for Offshore Personal Bankers outside of the UK
• Dealt with DHL – all documents were sent to JHB office from other centers – consolidated & kept records
• Organized Offshore Centres Year-End Function

• Financial Manager – Myriad Medical
• Planning & organizing meetings
• Screening Calls & Emails – reply to emails when required
• Typing of documents & Sales reports
• Sourcing & ordering stationery, including office equipment
• Assisted MD with property contracts - leasing, invoicing (Owned commercial property)
• Handle all maintenance for buildings
• Worked closely with debtors & creditors clerks (recon assistance)
• BD CREATIVE

• Barclays Offshore Investment
• Sold money market accounts to customers – Account opening to closure
• Maintain existing customer relationships
• Assist back office with transactions – payments to London & New York
• Assist customers with transfer of funds
• Assist customers with further investment
• Spoke to international centres daily to assist customers with queries
• Trained Junior PB – new products, pricing of products, what questions to ask customers & how to gain their trust
• Kept product pricing up to date & distributed to all SA Centres
• Maintained strict confidentiality and discretion when processing sensitive data and information.