Samantha Stoffels
Sales Admistrator
Atlantis ,WC
Overview
16
16
years of professional experience
Work History
Sales Administrator
Auto Movers International
08.2023 - Current
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
Customer Service Representative
The Foschini Group
10.2016 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Health Care Aide
Melkbosstrand Private Health Care
03.2010 - 09.2013
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ordering Medications and request approval from Medical Aid for medication
- Medical Ad hoc duties
Education
No Degree - Home Base Care And Early Childhood Development
Matdoc Outsourcing
Cape Town 04.2001 -
No Degree - Health Care NQ5
Thusong Service Centre
Atlantis 04.2001 -
High School Diploma -
Atlantis High
Atlantis 04.2001 -
High School Diploma -
Atlantis High
Atlantis 04.2001 -
Skills
Office administration
Effective communication techniques
Patient confidentiality maintenance
Time management
Customer service
MS office
Problem-solving
Financial business email writing
Mental health care
Basic life support for health care providers
Home health care interface
Timeline
Sales Administrator
Auto Movers International
08.2023 - Current
Customer Service Representative
The Foschini Group
10.2016 - 02.2023
Health Care Aide
Melkbosstrand Private Health Care
03.2010 - 09.2013
No Degree - Home Base Care And Early Childhood Development
Matdoc Outsourcing
04.2001 -
No Degree - Health Care NQ5
Thusong Service Centre
04.2001 -
High School Diploma -
Atlantis High
04.2001 -
High School Diploma -
Atlantis High
04.2001 -