Samantha Nkala
Waitress
Tembisa,South Africa
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
1
year of professional experience
Work History
Hotel waiter
IVORY MANOR BOTIQUE HOTEL
Pretoria , South Africa
09.2024 - Current
- Helped train new staff members, leading to a more efficient restaurant team.
- Provided friendly and efficient service, enhancing guest dining experience.
- Assisted guests with special dietary requirements by suggesting suitable meal options.
Education
Matric -
Allanrigde secondary school
Midrand 11.2023
Skills
Team coordination
Serving speed
Hotel protocol adherence
Superior communication
Alcoholic beverage serving compliance
Dining service experience
Cocktail mixing
Food safety understanding
Tableside manners knowledge
Beverage knowledge
F&B menu knowledge
Glass and cutlery polishing
Sommelier basics
Time management mastery
Customer service techniques
Barista techniques
Languages
English
Bilingual or Proficient (C2)
A1
Timeline
Hotel waiter
IVORY MANOR BOTIQUE HOTEL
09.2024 - Current
Matric -
Allanrigde secondary school