Samantha Ndango

• Scheduled and accompanied clients to medical appointments.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Increased medication and medical terminology knowledge through research and continuing education.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Administered medication as directed by physician.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Monitored progress and documented patient health status changes to keep care team updated.
• Remained alert to problems or health issues of clients and competently responded.
• Assisted disabled clients to support independence and well-being.
• Developed and implemented care plans for clients.

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products, and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g., daily, monthly, and quarterly)
• Customer Experience Partner
• Handled employee scheduling and coverage needs during business hours.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Managed cash flow, business transactions, banking, and accounting processes.
• Maintained general appointment calendar and set shift schedules.

• Being the face of the company through customers
• Manage incoming customer services queries & issues
• Provide high quality of service by ensuring an efficient execution of the end-to-end delivery process; Ensure customer satisfaction through a positive customer experience and a smooth execution of the end-to-end shipment lifecycle
• Function as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed
• Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers
• This will include conducting sale promotion campaigns
• Ensure all relevant products and services are proposed to the customer to maximize Safmarine profitability
• Actively promote the use of systems such as ECOM, Promote the Safmarine Brand in daily interactions through various channels
• Manage sales pipeline, segmentation and accurate forecasting
• Develop strong understanding of customers’ business drivers, needs and requirements
• Focus on simplification initiatives, promoting standardization, automation and digitization

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
• First point of customer contact for general inquiries like pricing, products, scheduling etc
• Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty
• GGGGCUC

and Economics

• Completed professional development in Home Based Care