Samantha Jayne Dale
Plettenbergbaai
Summary
Adept at optimizing operations and elevating customer service standards, I spearheaded team leadership at The Kraal Guest House, enhancing overall efficiency. My expertise in travel planning and problem-solving, coupled with a strong work ethic, consistently delivers exceptional results.
Resourceful professional in executive support, known for high productivity and efficient task completion. Specialize in advanced scheduling, document management, and confidential correspondence handling. Excel in time management, problem-solving, and communication, ensuring seamless operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Personal Assistant to the Owner
The Thesis Coach
Plettenberg Bay
07.2024 - Current
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Researched and organized travel arrangements for the owner.
- Prepared invoices and drafted memos for executives.
- Organized filing systems and databases to store data related to the Owner's business activities.
- Provided administrative support such as preparing letters, memos, and faxes.
- Handled confidential documents at the discretion of the Owner.
- Organized work projects around the client's house.
- Coordinated travel arrangements for business and personal trips, including flights, accommodations, and itineraries.
- Contact - Owner (Caroline Dale) - 082-572-016
Personal Assistant to Owner & Operations Manager
The Kraal Guest House
Addo
12.2020 - 06.2024
- Supervised theentire team, ensuring smooth daily operations.
- Managed large events
- Designed travel & tour packages
- Managed bar & Restaurant
- Worked on Nightsbridge, then implemented Semper as a reservation system
- Did all required administration - bar stock, rosters, UIF portal, wages and answered emails, and managed rates
- Managed ongoing relationships with tour operators
- Found new business ideas
- I did some marketing, but I do need training/assistance
- During my time at The Kraal, the owner decided to start building a new establishment and here I helped with decoration, stocking units, building rates, furnishing, and much more
- Reason for leaving: Retrenched
- Contact: Owner (Colin Biggs) - 083-289-3291
Receptionist & Reservationis
Zuurberg Mountain Village
Addo
03.2019 - 12.2020
- Answering calls & e-mails to specific standards
- Upselling products such as Game Drives
- Making reservations for Semper
- Dealing with customer complaints
- Administration
- Managing restaurant reservations
- Managing special event reservations
- Processing payments & cash-ups
- Checking guests in and out
- Managing our channel manager and connecting with new channels via Site Minder
- Hostess in the restaurant
- Contact person: Barbara Newport (Front of House Manager) - 072 609 4724
- Reason for leaving: Laid off due to COVID-19
Restaurant Supervisor
Haute Cabrier
Franschhoek
06.2018 - 02.2019
- Improving substandard restaurant performance
- Developing standard operating procedures (SOPs)
- Training and developing staff
- Managing customer complaints
- Routine restaurant performance audits
- Managing restaurant reservations
- Managing special restaurant events
- Scheduling staff and creating rosters
- Stock take - Daily & Monthly
- Contact person: Nic Van Wyk (Owner) - 084 584 4456
- Reason for leaving: Restaurant Management was not my preferred career
Call Center Agent
Isabella Garcia
Pretoria
04.2017 - 09.2017
- Reaching my required daily target
- Responding to customer objections
- Developing full knowledge of the product
- Following the required script
- Contact person: Alex Altona (Call Center Manager)
- Reason for leaving: The Call Center closed down
Restaurant Manager
Irene Country Lodge
Pretoria
10.2016 - 03.2017
- Managing and training staff
- Developing SOPs
- Ensuring the effective running of breakfast, lunch, and dinner service whilst managing the pass
- Responding to restaurant complaints
- Completing daily and weekly audits
- Managing Res Diary for bookings
- Contact person: Luke Sacco (General Manager) - 084 985 9340
- Reason for leaving: Move back to the Western Cape
Assistant Housekeeping Supervisor
Lanzerac Hotel & Spa
Stellenbosch
09.2015 - 08.2016
- Checking rooms
- Ordering stock
- Developing SOP's
- Acting manager when necessary
- Ensuring effective daily operations
- Contact person: Katherine Perry (Rooms Division Manager) - 071 736 2723
- Reason for leaving: Resigned to accept a more senior position and greater opportunity
Education
Diploma - Hospitality And Tourism Management
The Stellenbosch Private Hotel School
Stellenbosch, Western Cape, South Africa06-2015
High School Diploma -
Somerset West Private
Somerset West12-2012
Skills
- Customer Service
- Attention to Detail
- Problem-Solving
- Teamwork
- Leadership
- Communication
- Time Management
- Interpersonal skills
- Adaptability
- Work ethic
- Travel arrangements
- Calendar management
- Document preparation
- Maintaining schedules
- Tech-savviness
- Household oversight
- Travel planning expertise
- Professional phone etiquette
Hobbies and Interests
- Playing online games
- Reading fiction
- Scuba Diving
Languages
- English
- Afrikaans
Personal Information
- Date of Birth: 12/04/95
- Nationality: South African
Affiliations
- Outdoors
- Scuba Diving
- Reading Fiction Novels
Languages
English
First Language
Afrikaans
Intermediate (B1)
B1
Timeline
Personal Assistant to the Owner
The Thesis Coach
07.2024 - Current
Personal Assistant to Owner & Operations Manager
The Kraal Guest House
12.2020 - 06.2024
Receptionist & Reservationis
Zuurberg Mountain Village
03.2019 - 12.2020
Restaurant Supervisor
Haute Cabrier
06.2018 - 02.2019
Call Center Agent
Isabella Garcia
04.2017 - 09.2017
Restaurant Manager
Irene Country Lodge
10.2016 - 03.2017
Assistant Housekeeping Supervisor
Lanzerac Hotel & Spa
09.2015 - 08.2016
Diploma - Hospitality And Tourism Management
The Stellenbosch Private Hotel School
High School Diploma -
Somerset West Private
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