SAMANTHA JAMES
Cape Town
Summary
Highly analytical and effective communicator with exceptional teamwork skills and a proven ability to adapt quickly to new environments. Eagerness to contribute to team success and further develop professional skills is unwavering. Positive attitude and strong commitment to continuous learning and growth, ready to make a significant impact in any organization.
Overview
2025
2025
years of professional experience
Work History
Reservations Coordinator
Afrikdelux
11.2021 - Current
- Managed all confirmed booking reservations for FIT's and Groups Series(accommodation and activities).
- Creating Travel plans based on the clients' request.
- Booking all rental vehicles for clients.
- Book national flights when needed.
- Check all invoices received (room types, quantities and correct rates are charged)
- Making sure deposit and final payments have been made and/or notifying the account depart if it's outstanding
- Requesting proof of payments from accounts department, when requested from partners
- Resolving all queries telephonically or via email
- Prepare welcome bags for all clients
- Allocate a company vehicle to a Tour guide, based on the type of tour.
- Put together private driving agenda for tour guides.
- Brief Tour Guide of their itinerary.
- Update the calendar.
- Ensure that all partners contracts and STO rates are updated and saved.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Create and manage purchase orders for monthly partners.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone and via email.
- Maintained awareness of types of rooms available in different resort locations.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Customer Service Advisor
Expat Explore Travel
05.2017 - 03.2020
- Create bookings for clients
- Create payment links and send to clients
- Chasing payment by due date
- Applying discounts to bookings when necessary
- Respond to client emails resolve client queries
- Liaise with our 3rd party tour operators
- Ensure shared Google sheets are updated daily.
- Manage Inbound & outbound calls.
- Ensure clients' bookings are updated
- Ensure that clients' information is correct and updated
- Ensuring that our clients' passport copies are on file
- Gather clients' inbound & outbound flight information
- Using 'vlookup' on MS Excell to create accommodation list and tour itinerary
- Preparing Visa supporting documents when clients request
- Arranging pre-tour & post tour accommodation, should the clients request
- Arranging Airport Transfer for client upon request
- Process cancellation s when requested by clients
- Process refunds when it's due.
- Ensuring that clients are fully prepared for their tour
- Online chat portable - when scheduled.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Admin Clerk
Joshua Doore Group
- 03.2017
- Accurately receive, receipt and issue cash in order to prevent cash losses
- Do daily banking
- Action cash administration
- Be customer centric
- Manage the switchboard
- Follow up on debtors
- Risk management
- Manage the petty cash
- Interview the client
- Capture clients' contract
- Compile all relevant documents
- Confirm employment, salary and relatives
- Ensure all information is capture correct
- Scan all contracts to head office
- Filing.
Stock Clerk / Branch Manager 2IC
Joshua Doore Group - Morkels
11.2012 - 09.2015
- Most Duties Are Performed On Sap
- Taking Minutes in meetings and circulating the minutes
- Liaising with Area Managers/Service Centre Managers/ Suppliers
- Customer Care / Customer Services
- Enable Customer Centricity within The Branch
- Maintain & control the purchasing & Managing, Receiving & Dispatching of stock
- Monitor, maintain & control company assets
- Manage & Control Stock Maintenance
- Following up on Customers' Deliveries
- Liaising With the Warehouse Staff (Agents / Inbound / Outbound / Dept.Managers)
- Maximise Income on Sales
Financial Services Cashier
Joshua Doore Group - Morkels
07.2012 - 11.2012
- Accurately Receive, Receipt & Issue cash in Order To Prevent Cash Losses
- Action Cash Administration
- Be Customer Centric
- Manage the Switchboard
- Follow Up On Debtors
- Risk Management
- Manage the Petty cash
Financial Services Consultant (Temp)
Joshua Doore Group - Morkels
12.2011 - 05.2012
- Interview Client
- Capture Clients Contract
- Compile All Relevant Documents
- Confirm Employment, Salary And Relatives
- Ensure All information is captured correctly
- Assist In Answering the switchboard
- Scan All contracts to head office
- Filing
General Admin Clerk
Mercedes Benz
02.2008 - 08.2009
- Reconcile Bank statements
- Cash Posting and Allocations
- Printing Remittances and Cheques
- Generate and Print Invoices
- Batch Input
- Filing
- Relieve Frontline Switchboard
Education
Grade 11 & 12 -
Progress College
01.2005
Grade 8 - 10 - undefined
Camps Bay High School
01.2003
Skills
- Mac PC skills
- MS Office
- G Suite
- Calendar Management
- Phone Etiquette
- Hotel accomodations
- Travel reservations
- Telephone reservations
- Reservation software
Languages
English
Afrikaans
Hobbies and Interests
- Traveling
- Food
- Hiking
- Family outings
- Enjoying the outdoors
Others
I was the Ward Chairperson of Christian Women's Ministry for a 2-year term (2018 to 2020), and also served as the Branch/Congregation Secretary and assistant secretary of the Christian Women Ministry during different terms.
Timeline
Reservations Coordinator
Afrikdelux
11.2021 - Current
Customer Service Advisor
Expat Explore Travel
05.2017 - 03.2020
Stock Clerk / Branch Manager 2IC
Joshua Doore Group - Morkels
11.2012 - 09.2015
Financial Services Cashier
Joshua Doore Group - Morkels
07.2012 - 11.2012
Financial Services Consultant (Temp)
Joshua Doore Group - Morkels
12.2011 - 05.2012
General Admin Clerk
Mercedes Benz
02.2008 - 08.2009
Grade 8 - 10 - undefined
Camps Bay High School
Admin Clerk
Joshua Doore Group
- 03.2017
Grade 11 & 12 -
Progress College
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