Samantha Haskins

• Coordinated daily operational management for both store locations.
• Managed daily sales processes and client quotation requests.
• Oversaw customer relations specifically for the Gift Acres location.
• Led and supervised staff, including conducting performance reviews.
• Managed inventory control and stock levels.
• Conducted staff interviews and recruitment processes.
• Supported the opening of a new branch in Montana.
• Executed cash management and banking responsibilities, including till reconciliation, bank deposit preparation, and resolving financial discrepancies.

• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to any customer complaints
• Organize and supervise staff shifts
• Train new and current employees on proper customer service practices and standards
• Ensure that these standards are upheld at all times
• Ordering and receiving of stock
• Ensure compliance with sanitation, safety and health regulations
• Manage a restaurant's good image and suggest ways to improve it
• Reason for Leaving: Better job opportunity with better hours

• Company Overview: Please note that the company changed name to The Hedgehog Bar & Kitchen in July 2020 - Assisted with changing on name.
• Coordinating daily restaurant management operations
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to any customer complaints
• Organize and supervise staff shifts
• Train new and current employees on proper customer service practices and standards
• Ensure that these standards are upheld at all times
• Ordering and receiving of stock
• Ensure compliance with sanitation, safety and health regulations
• Manage a restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut costs
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Maintenance of Facebook and Instagram social media presence
• Reason for leaving: Relocated to Centurion

• Running of the reception at the hotel, booking in guests, capturing invoices into Microsoft Excel
• Assisting in the booking and preparation of functions & weddings
• Checking bar stock, and general running of the restaurant
• Reason for Leaving: Better job opportunity

Salon Receptionist Duties

• Booking appointments over the telephone, via Coretalk (SMS system) and face to face
• Responding to emails
• Inserting and updating client information on the salon system daily
• Being the front of the house of the salon
• Stock control- counting, receiving, and issuing of stock
• Control of the cash register, cash ups, closing and opening of the salon
• Assisting the manager of the salon in daily duties.

Assistant Manager Duties

• Stock control of all salons - capturing of orders, receiving, transferring and issuing of stock between the salons
• Delivering stock to salons
• Manager of Salon receptionist - roster, ensuring salon standards are upheld at all times
• Helping at the front desk
• Handling of petty cash and banking of cash ups
• Assisting with the management of salon staff
• Driving between salons and doing daily tasks and errands for each salon
• Assisted with the handing over and opening of a new branch in Hilton
• Completed the course Mx Excel 2010 level.

• Greet and escort customers to their tables
• Present menu and inform customers about the day’s specials
• Provide detailed information when asked (e.g
• About portions, ingredients or potential food allergies)
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, communicate order details to the kitchen staff
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Prepare tables by setting up linens, silverware and glasses
• Carry dirty plates, glasses and silverware to the kitchen for cleaning
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Handling of cash
• Reason for leaving: Received a better job offer

• Scanning Customers groceries
• Packing of groceries
• Receiving payment for groceries
• Restocking of shelf's
• Reason for leaving: Career change

• Pouring and serving customers drinks
• Handling of cash
• Set up events
• Restocking & cleaning of the bar
• Reason for leaving: Was only part time whilst I was studying

• Scanning customers’ groceries
• Packing of groceries
• Receiving payment for groceries
• Restocking of shelf's
• Reason for leaving: Went to study full time