Hi, I’m
Samantha Geel
Claims Manager
Gillitts
Summary
Highly organised and proactive Executive Assistant with extensive experience in administrative coordination, client liaison, and executive-level support. Known for exceptional multitasking, communication, and problem-solving abilities, with a strong background in managing operations, scheduling, and reporting. Reliable, discreet, and professional, with a proven ability to support senior leadership and streamline office efficiency. Diligent, with strong background in claims management and resolution. Successfully handled complex claims cases, ensuring compliance with regulatory standards and minimizing risk. Demonstrated analytical and problem-solving skills, along with effective communication and negotiation abilities.
Overview
18
years of professional experience
Work History
Franco Bottari & AssociatesGillitts
Claims Administrator → Claims Manager & Underwriter
07.2016 - 12.2024
Job overview
- Managed all brokerage claims from start to finish as a binder broker for Hollard Insurance.
- Appointed assessors, validated claims and losses, and processed payments.
- Handled third-party recoveries and third-party claim approaches.
- Compiled reports for insurers and managed new claims staff.
- Worked with Hollard, CIA, Santam, MUA, and Onesure.
GIB KZNMorningside
Claims Administrator (KZN Branch)
10.2014 - 07.2016
Job overview
- Liaised between clients and underwriters for claims processing.
- Managed domestic, commercial, sectional title, motor, and marine claims.
- Processed all claims from start to finish and prepared claims reports.
- Led claims meetings with insurers.
- Worked with Hollard, CIA, MUA, Zurich, Horizon, and Santam.
Lizo BrokersWestville
Administrator (Domestic & Commercial)
04.2012 - 10.2014
Job overview
- Handled reception duties, customer liaison, and policy renewals.
- Processed claims, endorsements, and new business quotations.
- Worked closely with MUA, CIA, and Santam.
AC&E Underwriting ManagersWestville
Administrator (Engineering & Commercial)
03.2007 - 08.2011
Job overview
- Processed policy captures, renewals, and adjustments.
- Conducted data analysis and portfolio maintenance.
- Liaised with clients for policy administration.
Education
Kloof High SchoolKloof
High School Diploma
11.1997
Bertha's School of Interior DesignWestville
Some College (No Degree) from Interior Design
INSETA (Insurance Sector Education And Training Authority)Durban
NQF 4 from Short Term Insurance
11.2018
MilparkDurban
Some College (No Degree) from Short Term Insurnace
Skills
Executive & Administrative Support
Office & Calendar Management
Client & Stakeholder Liaison
Travel & Event Coordination
Confidential Document Handling
Report Preparation & Data Management
Staff Supervision & Training
Scheduling & Meeting Coordination
Professional Correspondence
Team Leadership & Workflow Organisation
References
Available upon request.
Timeline
Claims Administrator → Claims Manager & Underwriter
Franco Bottari & Associates
07.2016 - 12.2024
Claims Administrator (KZN Branch)
GIB KZN
10.2014 - 07.2016
Administrator (Domestic & Commercial)
Lizo Brokers
04.2012 - 10.2014
Administrator (Engineering & Commercial)
AC&E Underwriting Managers
03.2007 - 08.2011
Kloof High School
High School Diploma
Bertha's School of Interior Design
Some College (No Degree) from Interior Design
INSETA (Insurance Sector Education And Training Authority)
NQF 4 from Short Term Insurance
Milpark
Some College (No Degree) from Short Term Insurnace