Samantha Collins

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• Followed up with customers on unresolved issues.
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
• Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
• Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Managed workload and priorities to meet claims processing meet deadlines.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Generated, posted and attached information to claim files.
• Evaluated accuracy and quality of data entered into agency management system.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Upsold additional products and services to customers, increasing revenue.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Performed cash, card and check transactions to complete customer purchases.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Operated cash register to record transactions accurately and efficiently.
• Worked with floor team and managers to meet wide range of customer needs.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed refunds and exchanges in accordance with company policy.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.