Samantha Brinklow
Johannesburg
Summary
Dynamic professional with a proven track record in field operations and team management, notably at MFS where I enhanced customer satisfaction through effective problem resolution. Skilled in implementing planograms and managing orders, I excel in driving sales and operational compliance. My leadership fosters team collaboration, achieving key performance indicators and fostering client loyalty through exceptional interpersonal skills.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Field Manager
MFS
03.2018 - Current
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Collaborated with multiple departments to meet operational deadlines.
- Leading a team to achieve deadlines and KPI's.
- Driving call compliance, stock management alerts and.T&A
Salesperson
Abracon
01.2014 - 02.2018
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Driving Sales, orders and Deliveries to achieve customer satisfaction.
Reception & Sales
Zultrans
01.2011 - 12.2013
- Collaborated with team members to ensure smooth daily operations and a positive workplace environment.
- Increased efficiency with thorough knowledge of company policies, products, and services.
- Maintained a professional and welcoming atmosphere in the reception area, contributing to a positive first impression for visitors.
- Served as a reliable point of contact for visitors, clients, and employees by maintaining open lines of communication and demonstrating exceptional interpersonal skills.
Receptionist Administrator
Dram Industrial Painting
04.2007 - 12.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managing clocking.
- Ordering of stock
- Doing health and safety files.
Education
High School Diploma -
Hoerskool Monument
Krugersdorp 01.2002 - 12.2006
Skills
Team Management
Field Operations
Placing of orders at store level
Implementing of planograms
Timeline
Field Manager
MFS
03.2018 - Current
Salesperson
Abracon
01.2014 - 02.2018
Reception & Sales
Zultrans
01.2011 - 12.2013
Receptionist Administrator
Dram Industrial Painting
04.2007 - 12.2010
High School Diploma -
Hoerskool Monument
01.2002 - 12.2006
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