Overview
Work History
Education
Skills
Timeline
Generic
Samantha Adonis

Samantha Adonis

Student
Moorreesburg,WC

Overview

8
8
years of professional experience
2
2
Languages

Work History

Part Time Waitress

De Stal Restuarant
10.2022 - Current
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Met with chef to review daily specials and menu changes.
  • Trained new servers on restaurant policies and procedures.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Cashier/Fashion Merchandiser

TFG, The Foschini Group (The Fix)
04.2019 - 10.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Processed refunds and exchanges in accordance with company policy.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Set up new sales displays each week with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Balanced merchandising objectives with operational efficiency by collaborating closely with logistics teams on store-level inventory management processes.
  • Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.
  • Established effective tracking systems for key performance indicators, allowing for regular analysis and optimization of fashion merchandising strategies.
  • Analyzed sales data to identify opportunities for inventory optimization, reducing stock discrepancies and improving sell-through rates.
  • Developed strong cross-functional partnerships with marketing and e-commerce teams to create cohesive brand experiences across all channels.
  • Streamlined communication between buying department and sales staff, ensuring accurate representation of product features and benefits within the store environment.
  • Maximized customer satisfaction through attentive service and personalized recommendations based on individual preferences.
  • Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
  • Organized store merchandise racks by size, style, and color.
  • Developed merchandising strategy to efficiently move overstock.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Presented store update suggestions and layouts to management and stakeholders.

Butcher Assistant

Nicky Lategan Butchery
07.2017 - 01.2019
  • Facilitated seamless order processing through accurate record-keeping and clear communication with other departments.
  • Supported head butcher with precise cutting, trimming, and deboning of various meats for optimal presentation.
  • Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
  • Promptly addressed any customer concerns regarding product quality or service, demonstrating a commitment to customer satisfaction.
  • Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
  • Improved inventory management by conducting regular stock checks and promptly reporting discrepancies.
  • Played an active role in inventory replenishment activities, ensuring a consistent supply of fresh products available for customers.
  • Boosted customer confidence in products by sharing knowledge on sourcing practices and quality assurance measures implemented at the store level.
  • Wrote, printed and displayed signs for customer information.
  • Followed strict food safety protocol as outlined by [State] food handling guidelines.
  • Formed and stuffed sausages, following traditional methods.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Identified cuts of meat, grading and pricing accordingly.
  • Assessed kitchen inventories and reordered low-stock items to maintain output.
  • Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
  • Monitored and controlled inventory to manage stock levels and prevent waste.
  • Calculated weight and quantity of meat to determine appropriate pricing for customers.

Waitress

Ocean Basket Restaurant
12.2016 - 09.2017
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.


Salesperson

Lewis Stores
01.2016 - 12.2016
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.
  • Set yearly quotas for individual account executives, implementing attainable benchmarks that motivated the entire team.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Grew market share within the territory by strategically targeting untapped segments of the market.
  • Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
  • Implemented effective sales strategies to maximize revenue generation.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
  • Worked with loss prevention in monitoring shopper behavior.
  • Worked to build relationships with customers and built potential for additional sales.
  • Logged reports, expenses, receipts, and sales in company database.
  • Expanded brand and marketing strategies by planning strategic events.
  • Located merchandise across various stores to address customer needs.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained current knowledge of evolving changes in marketplace.

Education

NQF5 - Human Resources Management

Westcoast College
Malmesbury, South Africa
04.2001 -

High School Diploma -

Wesbank Secondary Shcool
Malmesbury, South Africa
04.2001 -

Skills

Food safety understanding

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Timeline

Part Time Waitress

De Stal Restuarant
10.2022 - Current

Cashier/Fashion Merchandiser

TFG, The Foschini Group (The Fix)
04.2019 - 10.2021

Butcher Assistant

Nicky Lategan Butchery
07.2017 - 01.2019

Waitress

Ocean Basket Restaurant
12.2016 - 09.2017

Salesperson

Lewis Stores
01.2016 - 12.2016

NQF5 - Human Resources Management

Westcoast College
04.2001 -

High School Diploma -

Wesbank Secondary Shcool
04.2001 -

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