Summary
Overview
Work History
Skills
Dependants
Timeline
Generic

Samantha Abdull

Duty Station Supervisor
Kempton Park

Summary

With a solid background in passenger service and team supervision, I bring a proven record of delivering excellent customer experience in a dynamic, fast-paced environment. In addition, I supervise ticket sales, ramp and AMC, helping to foster a great team culture and ensure adherence to company policy as well as dealing with confidential information. Part of my role includes monitoring the overall airport operation and delegate tasks to the service provider to ensure the operational demand is met. What sets me apart is my strong customer-centric approach, patience, and the ability to remain focused while handling objections or resolving conflict. I pride myself on being trustworthy and a dependable team player. I am excited about the opportunity to bring these strengths to this new role. Thank you for considering my application.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Duty Station Supervisor

Flysafair
10.2022 - Current
  • Coordinate Airport operation and monitor the overall operation.
  • Deligate tasks/ duties to the service provider and Flysafair staff to ensure operation demand is met.
  • Ensure that all staff practice and adhere to the company code of conduct.
  • Managing flight delays and cancelations.
  • Supervisor of Ticket Sales, Ramp, and Amc.
  • As well as dealing with confidential information.

Ticket Sales Supervisor

Flysafair
09.2017 - 10.2022
  • Assisting passengers with ticket Sales, new bookings and flight changes.
  • Managing flight delays and cancelations.
  • Supervision of Ticket Sales staff.

Customer Service Agent

Swissport
09.2013 - 08.2017
  • Check-in
  • Boarding
  • Ticket Sales Reservation

Skills

Customer Service

Dependants

2

Timeline

Duty Station Supervisor

Flysafair
10.2022 - Current

Ticket Sales Supervisor

Flysafair
09.2017 - 10.2022

Customer Service Agent

Swissport
09.2013 - 08.2017
Samantha AbdullDuty Station Supervisor