Samaa Mchakulu
Customer Service Associate
Johannesburg
Summary
Enthusiastic Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Customer Support Agent
Howler
Johannesburg
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Assisted with trouble shooting issues relating to ticket entry issues, incorrect top us and wristband issues.
Amazon Customer Service Associate
Amazon
Johannesburg
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, with
regards to deliveries, defects and products not meeting customer satisfaction. - Provided basic technical support as a backup group for Digital support with regards to Prime Video, Kindle device and Fire Sticks.
- Conferred with customers about concerns with products or services to resolve problems via escalation, Tickets,Quip documentation and weekly meetings with leadership.
- Assisted, mentored and facilitated training programs for new hires.
Business Entrepreneur
Dress Code
Johanessburg
08.2011 - 02.2018
- Successfully developed and maintained a business, selling mens formal clothing for office and wedding evens.
- Devoted special emphasis to customer service, tailoring the experience to be memorable and respectful to all parties involved.
- Responsible for keeping my accounts up to date as well as training and over seeing my employees.
Waitress
Mama Africa
Cape Town
02.2017 - 11.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
National Diploma - Chemical Engineering
Cape Peninsula University of Technology
Cape Town, South Africa 02.2015 - Current
Certificate - Project Management
Cape Peninsula University of Technology
Cape Town, South Africa 02.2016 - 08.2016
Skills
Work from home
Leadership
Negotiation
Soft Skill
Inbound, outbound calling, chat & e-mail
Emotional intelligence
Communication skill
Microsoft Skill
Social media
Listening skills
Enjoy working under pressure
Hobbies
- Socializing
- Experiencing new restaurants
- Gym and hiking
- Making my family happy and satisfied
- Learning new skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Agent
Howler
01.2022 - Current
Amazon Customer Service Associate
Amazon
05.2020 - Current
Waitress
Mama Africa
02.2017 - 11.2017
Certificate - Project Management
Cape Peninsula University of Technology
02.2016 - 08.2016
National Diploma - Chemical Engineering
Cape Peninsula University of Technology
02.2015 - Current
Business Entrepreneur
Dress Code
08.2011 - 02.2018