Samaa Mchakulu
Customer Service Associate
Johannesburg
Summary
Enthusiastic Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Customer Support Agent
Howler
Johannesburg
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Assisted with trouble shooting issues relating to ticket entry issues, incorrect top us and wristband issues.
Amazon Customer Service Associate
Amazon
Johannesburg
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, with
regards to deliveries, defects and products not meeting customer satisfaction. - Provided basic technical support as a backup group for Digital support with regards to Prime Video, Kindle device and Fire Sticks.
- Conferred with customers about concerns with products or services to resolve problems via escalation, Tickets,Quip documentation and weekly meetings with leadership.
- Assisted, mentored and facilitated training programs for new hires.
Business Entrepreneur
Dress Code
Johanessburg
08.2011 - 02.2018
- Successfully developed and maintained a business, selling mens formal clothing for office and wedding evens.
- Devoted special emphasis to customer service, tailoring the experience to be memorable and respectful to all parties involved.
- Responsible for keeping my accounts up to date as well as training and over seeing my employees.
Waitress
Mama Africa
Cape Town
02.2017 - 11.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
National Diploma - Chemical Engineering
Cape Peninsula University of Technology
Cape Town, South Africa 02.2015 - Current
Certificate - Project Management
Cape Peninsula University of Technology
Cape Town, South Africa 02.2016 - 08.2016
Skills
Work from home
Hobbies
- Socializing
- Experiencing new restaurants
- Gym and hiking
- Making my family happy and satisfied
- Learning new skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Support Agent
Howler
01.2022 - Current
Amazon Customer Service Associate
Amazon
05.2020 - Current
Waitress
Mama Africa
02.2017 - 11.2017
Certificate - Project Management
Cape Peninsula University of Technology
02.2016 - 08.2016
National Diploma - Chemical Engineering
Cape Peninsula University of Technology
02.2015 - Current
Business Entrepreneur
Dress Code
08.2011 - 02.2018
Similar Profiles
Boongekile TsawulwayoBoongekile Tsawulwayo
Account Manager at HowlerAccount Manager at Howler
Rethabile SerathiRethabile Serathi
Cashier at HowlerCashier at Howler
Tre ChapmanTre Chapman
Barman at Howler EventsBarman at Howler Events