SAM MOUNAYER
Director Of Rooms
Dubai
Summary
Nationality: Canadian
Successful at applying hands-on leadership skills and creating an encouraging management style to drive employee satisfaction and productivity. With a solid background in Room Division and leadership roles in Housekeeping and Front Office, I ensure seamless daily operations while delivering guest experiences that exceed expectations. My international career across major cities worldwide has strengthened my ability to adapt, think critically, and implement effective solutions. I consistently find the right balance between operational excellence, guest satisfaction, and financial performance.
Overview
9
9
years of professional experience
Work History
Director of Rooms
Sofitel Luxury Hotels
12.2024 - Current
- Part of the pre-opening team
- Leading a team of 162 associates from Front Office; Housekeeping; Guest Services; Maintenance.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives.
- Monitor labour costs, operating expenses, and revenues, ensuring financial targets are met through effective planning and decision-making.
Executive Butler Manager
Grosvenor House Luxury Collection Marriott
06.2023 - 11.2024
- Lead the opening of a new department (34 associates) - As well, in charge of the executive lounge.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Revamped the entire guest journey from pre-arrival to post-departure.
- In charge of long lease residents. (124 Apartments)
- Ranked #1 in best GSS scores in the region for the year 2023
- Nominated Forbes champion and conduct trainings.
Duty Manager
Grosvenor House Luxury Collection Marriott
10.2022 - 06.2023
- Promoted to Executive Butler Manager
Director of Housekeeping
Hotel Hilton Double Tree
12.2021 - 09.2022
- Planning and leading all activities of the housekeeping department. As well insuring brand standards.
- Overviewing a team of 80 employees under my direct supervision (including team leaders; supervisors; assistant director).
- Preparing and monitoring annual department budget.
- Inventory control / Purchasing.
Director of Housekeeping
Hotel Place d’Armes (Internal promotion; Antonopoulos Group)
04.2021 - 10.2021
- Planning, directing, and controlling all activities of the housekeeping department.
- Ensuring a harmonious and professional communication within different teams.
- Hires and trains new employees.
- Manage and monitor budget.
- Maintain quality audit scores above 90% for cleanliness and guest satisfaction.
- (Hotel closed due to COVID)
Room Division Supervisor
Hotel William Gray (Antonopoulos Group)
07.2019 - 04.2021
- Reporting to the Director of Rooms.
- Train, lead, control and supervise the Front Desk, Guest Services and Housekeeping departments. Always ensuring efficient cross-department cooperation.
- Payroll and scheduling for 30 associates.
- Achieving Top 10 Traveler Rank on TripAdvisor and maintaining it.
Guest Relations Manager
Novotel Times-Square (Accor)
06.2018 - 06.2019
- Assisted in the transition of LCAH to ALL (Loyalty program rewards).
- Conducted performance evaluations to check associate's efficiency and compliance with policies.
- Increasing GSS by 8 points on TrustYou over a period of one year.
- Act as Manager on Duty when DOFO is absent.
- Manager of the Quarter Q1 2019.
Management Trainee, Intern
Sofitel The Palm Resort & Spa
05.2016 - 11.2016
Education
Bachelor of Science - International Hotel Management
Luxury Hotel School (LH)
Paris, France05.2018
Certificate - Hotel Revenue Management
ECornell
Online 04.2001 -
D.E.C - International Hotel Management (accredited To LH Paris)
LaSalle College
Montreal, QC05.2017
High School Diploma -
Lycée Charles De Gaulle
Damascus 04.2001 -
Skills
- Languages:
English — Fluent
French — Fluent
Arabic — Fluent
Spanish — Intermediate
- Software:
OPERA CLOUD or 50 - HotSoS - MICROS - TrustYou - Medallia - Duve integration - HubOS integration - ResaWeb
MS Office (Advanced skills in Excel) - SQL - Dayforce HCM
Timeline
Director of Rooms
Sofitel Luxury Hotels
12.2024 - Current
Executive Butler Manager
Grosvenor House Luxury Collection Marriott
06.2023 - 11.2024
Duty Manager
Grosvenor House Luxury Collection Marriott
10.2022 - 06.2023
Director of Housekeeping
Hotel Hilton Double Tree
12.2021 - 09.2022
Director of Housekeeping
Hotel Place d’Armes (Internal promotion; Antonopoulos Group)
04.2021 - 10.2021
Room Division Supervisor
Hotel William Gray (Antonopoulos Group)
07.2019 - 04.2021
Guest Relations Manager
Novotel Times-Square (Accor)
06.2018 - 06.2019
Management Trainee, Intern
Sofitel The Palm Resort & Spa
05.2016 - 11.2016
Certificate - Hotel Revenue Management
ECornell
04.2001 -
High School Diploma -
Lycée Charles De Gaulle
04.2001 -
D.E.C - International Hotel Management (accredited To LH Paris)
LaSalle College
Bachelor of Science - International Hotel Management
Luxury Hotel School (LH)
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