Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Work Availability
Quote
Timeline
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Saloshnee Pillay

Saloshnee Pillay

Johannesburg

Summary

Professional Managing Executive with 33 years of experience successfully devising and executing strategic business plans. Sustainable growth-minded budget coordinator with collaborative approach to determining specific, detailed quarterly and annual revenue and expenditure targets. Sensible personnel manager, implementing employee-focused wellness programs and generating industry-leading worker satisfaction ratings. Deliberate Business Executive with experience collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

MANAGING EXECUTIVE COMMERCIAL

Business Connection PTY Ltd
01.2022 - Current
  • Develop and communicate the company's strategic vision and mission. Formulate business strategies to drive growth and achieve organizational goals.
  • Direct day-to-day operations, ensuring efficiency and adherence to quality standards. Implement processes to optimize productivity and streamline workflows.
  • Oversee financial performance and budgetary processes. Implement cost-control measures and identify revenue enhancement opportunities.
  • Lead efforts to position the company competitively in the market. Identify and capitalize on business development opportunities to expand market share.
  • Build and maintain relationships with key stakeholders, including clients, partners, and investors. Represent the company in negotiations and business meetings.
  • Led the development and execution of the overall product strategy, aligning it with organizational goals and market demands. Refine product roadmaps, incorporating market trends and customer feedback to stay ahead in a competitive landscape.
  • Provide visionary leadership to the executive team and inspire a high-performance culture. Foster talent development and succession planning.
  • Identify and mitigate potential risks to the business. Ensure compliance with industry regulations and legal requirements.
  • Drive innovation initiatives to stay ahead in the market.
    Integrate technology solutions to enhance operational efficiency and customer experience.
  • Establish and monitor key performance indicators (KPIs) to track organizational performance. Implement data-driven decision-making processes.
  • Lead the organization through crisis situations with resilience and strategic decision-making. Implement contingency plans to ensure business continuity.

COMMERCIAL EXECUTIVE

iBridge Contact Solutions (PTY) Ltd
07.2020 - 12.2021
  • Developing and implementing commercial strategies in line with company goals and objectives, with the aim to accelerate growth
  • Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.) as well as to understand threats
  • Maximizing opportunities for profit, generating revenue and creating sustainable growth
  • Product development, pricing policy and the development of 'go to market' strategies
  • Identify new opportunities and ensure market fit of products and services based on current sector trends and anticipated future market developments
  • Excellent organizational and leadership skills, outstanding communication and interpersonal abilities in order to successfully manage relationships with key clients and stakeholders.

EXECUTIVE FINANCIAL SERVICES (INSURANCE)

Edcon Ltd
07.2017 - 08.2020
  • Evaluate market trends with respect to competitor offerings, emerging distribution channels (such as digital)
  • Continuously monitor existing third-party supplier performance against internal and external benchmarks and evaluate new entrants in order to adjust the short- and long-term strategy and ensure attainment of financial goals
  • Drive financial sales products by using unique ways to effectively reduce attrition and lapses
  • Creates new Insurance product acquisition strategies and must consider market trends and insurance book characteristics such as insurance risk management underwriting strategies, resource planning, employee incentive schemes and available and emerging technologies through the various channels
  • Must be able to work effectively through third party strategic partners, across functional lines and with internal and external stakeholders
  • Ensures adherence to Credit and FS regulatory framework, procedures, processes, and technology infrastructure
  • Continuously review existing processes and identify opportunities to improve/enhance/automate to drive down costs and improve efficiencies.

GENERAL MANAGER: COMMERCIAL SERVICES

Edcon Ltd
07.2016 - 06.2017
  • Responsible for the Commercial Services strategy, setting annual goals and targets and establishment of guiding principles to conclude deals
  • Budget management and forecasting, oversee the development of new products and services, discovering new business and ensure growth in revenue
  • Leverage off Edcon's many platforms, channels & business units in order to market and sell products & services externally
  • Develop business models as different opportunities are identified
  • Management of all contracts, term sheets and process flows
  • Oversee all functions of the business unit, responsible for compliance and governance, the preparation of bids and offers and the preparation of process and procedures.

AREA MANAGER

South African Post Office
01.2006 - 01.2016
  • Lead and evaluate staff performance, implementing the business unit strategy and plans by developing business action plans for the Retail area
  • Overall management of the branches to ensure the optimum utilization of all resources, to achieve operational excellence
  • Implementing, driving, and managing the long-term business development strategy to improve sales and behave to ensure revenue growth targets are met
  • Ensure effective implementation of Human Resource strategies and policies
  • Recruitment and selection that high caliber staff is employed
  • Ensure the efficient management of function/resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation, agreements, company policies and procedures, regulations, OHSA etc
  • Responsible for training and development, employee wellbeing, Employee relations (disciplinary and grievance), performance management, crewing, change and conflict management
  • Develop, implement, and manage customer service strategy to ensure customer services excellence
  • Continuous assessment of business processes to ensure that current and future quality management standards are designed and/or implemented
  • Maintain and grow transaction volumes to improve revenue
  • Improve cost efficiency management and value optimization
  • Attain Financial Sustainability while delivering on government social mandate.

SALES MANAGER SPEED SERVICES

South African Post Office
01.2003 - 01.2006
  • Direct sales to corporate, government and consumer sectors
  • Identify prospect clients, achieve targets, market the CFG products and services, and manage customer needs
  • Negotiate and encourage Business agreements, handling of tenders (government and private) and managing fleet.

AGENCY BUSINESS MANAGER (SALES OF THIRD-PARTY CLIENTS)

South African Post Office
01.1999 - 01.2003
  • Coordinate and deploy Retail strategies in Regions to drive its partnership with Third Parties to achieve synergy with plans
  • Manage SLA's with Third Party Clients including money transfer services coordinate and implement proactive achievable plans and continuously monitor to improve service delivery performance
  • Develop client relation management strategy to deliver exceptional customer contact/service, build and strengthen customer relationships with Third Parties
  • Monitor and analyze service delivery to Third Parties, identify constraints and develop counter measures
  • Measure adherence to standards, procedures and methodologies between Consumer Services and Third Parties
  • Continuously assist and advise Consumer Services branches on the correct procedures when performing Third Parties transactions
  • Manage and resolve all Third-Party operational problems by liaising with internal and external stakeholders
  • Determine clients and customer requirements and advise business accordingly
  • Negotiate new rates/tariffs with clients
  • Compile management reports
  • Continuously explore new business opportunities and maintain existing business
  • Achieve set revenue targets
  • Ensure efficient management of function/resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, agreements, company policies, practices, procedures, regulations.

Education

MBA, NQF 9 -

Milpark Business School
01.2015

FSB Regulatory Examination Certificate KI -

Milpark Business School
01.2013

Diploma in Project Management, NQF 5 -

Executive Education
01.2012

Creating Leadership in Women, NQF 4 -

University of Free State
01.2012

Certificate in Work-study, NQF 4 -

Crossroads
01.2011

Post Graduate Diploma in Business Management PGDIP, NQF 7 -

University of Cape Town
01.2010

RPL, NQF 6 -

University of Cape Town
01.2009

Skills

  • Strategy, Developing, Planning & Execution
  • Sales Management
  • Budget Management, Planning & Forecasting
  • Product Management
  • Stakeholder Engagement
  • Market analysis
  • Project Management, Planning & Execution
  • Business Process Improvement
  • Contract Management & Negotiations
  • Crisis & Change Management
  • Corporate Governance
  • Analytical Thinking
  • Interpersonal Skills
  • Commercial acumen
  • Performance Improvement
  • Revenue Generation
  • Business Leadership
  • Marketing Strategies

Accomplishments

  • Exclusive Partnership agreement with BCX and Alibaba
  • International Insurance digital disruptive study
  • Edcon CEO Captains Star performers Table Nomination
  • Edcon Star turnaround of Commercial overachieved budget by 91%
  • Best performing Area in the Region - 2008, 2009, 2010, 2011, 2012
  • 3rd best Area Nationally - 2010
  • 2nd best Area Nationally - 2011
  • Best performing Area Nationally - 2012
  • Gold Star Performer - 2011
  • Silver Star Performer - 2004
  • Implementation of pay a bill system in SAPO
  • Overachieving targets on Pay a bill - 2000 and 2001

References

Julian Liebenberg, Chief CPS, BCX, +27659991761 Brendan Van Staadan, CEO, IBridge, +27823210331 Saber Manjoo, GM Commercial Services, EDCON, +27847997860 Jaco Van Jaardsveldt, Chief Executive Credit and Financial Services, EDCON, +27705074845

Work Availability

monday
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friday
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sunday
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

MANAGING EXECUTIVE COMMERCIAL

Business Connection PTY Ltd
01.2022 - Current

COMMERCIAL EXECUTIVE

iBridge Contact Solutions (PTY) Ltd
07.2020 - 12.2021

EXECUTIVE FINANCIAL SERVICES (INSURANCE)

Edcon Ltd
07.2017 - 08.2020

GENERAL MANAGER: COMMERCIAL SERVICES

Edcon Ltd
07.2016 - 06.2017

AREA MANAGER

South African Post Office
01.2006 - 01.2016

SALES MANAGER SPEED SERVICES

South African Post Office
01.2003 - 01.2006

AGENCY BUSINESS MANAGER (SALES OF THIRD-PARTY CLIENTS)

South African Post Office
01.1999 - 01.2003

MBA, NQF 9 -

Milpark Business School

FSB Regulatory Examination Certificate KI -

Milpark Business School

Diploma in Project Management, NQF 5 -

Executive Education

Creating Leadership in Women, NQF 4 -

University of Free State

Certificate in Work-study, NQF 4 -

Crossroads

Post Graduate Diploma in Business Management PGDIP, NQF 7 -

University of Cape Town

RPL, NQF 6 -

University of Cape Town

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Saloshnee Pillay