- MS Visio
Saloshnee Perumal
Business Analyst
Malvern
Summary
Seasoned Business Analyst offering 15 years of Call Centre industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
Business Analyst/Architect
Rewardsco Sales
Umhlanga
07.2007 - Current
- Responsible for business requirements coming into the IT department
- Contact meetings/workshops with stakeholders to workshop requirements
- Requirements Specification
- Perform process mapping and documentation
- Continual concise communication with internal and external customers
- Financial modeling and analysis of financial impact of decisions
- Presentation of findings
- Manage interactions with Operations across all accounts, balancing client requirements so as to deliver efficiencies and focus resources where it counts
- Implementation of business requirements
- Plan
- Determine resource requirements
- Determine time requirements
- Co-ordinate delivery
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Analyzed open orders, backlog and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
Head of Internal Marketing (Online Gaming)
Brand Box Media (Pty) Ltd Woodmead
Sandton
10.2001 - 12.2006
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Implementation of Call Centre
- Management of Risk, identifying fraud patterns
- Management of Processing/Financial Accounts
- Management Reporting
- Management of Security - systems access and client personal information
- Management of Relationship with Product / Software providers - Derivco and MGS
- Management of payment processors - ecommerce payment provider
- Management of Current Database
Team Leader
Standard Bank
Johannesburg
07.1996 - 09.2001
- Understanding of the documentation used and Reserve Bank requirements Completion of export documentation i.e. Forms F 178, NEP, Form’s A and Form’s E
- Working with different rates of exchange and booking rates of exchange for the clients. (liaising with Dealing Room and FEC Department)
- Inward and outward transfers (SWIFT), Letters of Credit, Shipping Guarantees
- Understanding the needs and wants of the clients and advising them what the best solution would be for them
- Querying foreign banks
- Customer Service
- Data capturing
- Administration
Education
High School Diploma -
PR Pather Secondary School Durban
Durban South Africa 01.1988 - 12.1992
Diploma - Marketing Management And Research
ML Sultan Technikon
Durban, South Africa 01.1993 - 12.1995
Certificate - Certified Principles of Business Analysis
Faculty Training Institute
Online 05.2022 - Current
Certificate - Agile Business Analysis
Udemy
Online 05.2022 - Current
Certificate - Systems Analysis Development (SAD)
Radical Training
Durban, South Africa 10.2010 - 10.2010
Certificate - Business Analysis Development (BAD)
Radical Training
Durban, South Africa 10.2011 - 10.2011
Certificate - Project Management
Careers IT
Durban , South Africa 09.2007 - 09.2007
Skills
- Business process understanding
Accomplishments
- Successful rollout of the Genesys/CIC Dialer and transition from current dialer to new dialer
- Successful rollout of the Telkom end to end solution . This encompassed business process documentation, integration with courier services, activation of lines and back office support to prevent blockages which will result in an increase in activations. UAT testing , business walkthrough and supply chain management.
Software
- MS Excel, Power Point
- SQL
Timeline
Certificate - Certified Principles of Business Analysis
Faculty Training Institute
05.2022 - Current
Certificate - Agile Business Analysis
Udemy
05.2022 - Current
Certificate - Business Analysis Development (BAD)
Radical Training
10.2011 - 10.2011
Certificate - Systems Analysis Development (SAD)
Radical Training
10.2010 - 10.2010
Certificate - Project Management
Careers IT
09.2007 - 09.2007
Business Analyst/Architect
Rewardsco Sales
07.2007 - Current
Head of Internal Marketing (Online Gaming)
Brand Box Media (Pty) Ltd Woodmead
10.2001 - 12.2006
Team Leader
Standard Bank
07.1996 - 09.2001
Diploma - Marketing Management And Research
ML Sultan Technikon
01.1993 - 12.1995
High School Diploma -
PR Pather Secondary School Durban
01.1988 - 12.1992
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