Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Salome Molete

Customer Services Officer
Rustenburg

Summary

Proven track record in enhancing customer satisfaction and retention at Absa Bank, adept in CRM software and maintaining professionalism under pressure. Actively involved in process optimizations, leading to increased departmental productivity. Excelled in client engagement, leveraging problem-solving skills to exceed expectations. Collaborated effectively across teams, driving customer service excellence and achieving significant improvements in digital strategy effectiveness at Leegra Marketing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Services Officer

Absa Bank
Rustenburg
02.2022 - Current
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Implemented process improvements based on performance metrics analysis, leading to increased productivity within department.
  • Streamlined about 25 call handling processes for improved efficiency and reduced wait times.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
  • Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.

Sales Receptionist

Absa Bank
Rustenburg
06.2013 - 01.2022
  • Streamlined appointment scheduling, resulting in improved time management for sales staff.
  • Participated actively in weekly meetings with the sales team to provide reception-related updates aiding better decision-making processes.
  • Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
  • Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
  • Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
  • Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
  • Enhanced customer experience with thorough product knowledge and prompt assistance.
  • Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
  • Collaborated closely with sales team members to ensure seamless handoff of qualified leads.
  • Strengthened customer loyalty through professional follow-up communication after each sale.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Digital Consultant

Leegra Marketing
Rustenburg
01.2010 - 12.2012
  • Collaborated with cross-functional teams to ensure cohesive integration of digital initiatives within broader business objectives
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Used consultative sales approach to understand and meet customer needs.
  • Stayed current with industry trends, incorporating new technologies into client offerings when appropriate for improved results.
  • Ensured that there is high utilization of digital products in Absa bank.

Education

Bachelor of Arts - Communications

University of Johannesburg
Johannesburg, South Africa

Post Graduate Diploma - Risk Management

Mancosa Honoris Universities
Johannesburg, South Africa
10.2024

Skills

Complaint Handling

Additional Information

References

Sunelle Janssen

Bank Host

Contact Details: 0145376366


Lesang Mpete

Line Manager

Contact Details: 0145376383

Timeline

Customer Services Officer

Absa Bank
02.2022 - Current

Sales Receptionist

Absa Bank
06.2013 - 01.2022

Digital Consultant

Leegra Marketing
01.2010 - 12.2012

Bachelor of Arts - Communications

University of Johannesburg

Post Graduate Diploma - Risk Management

Mancosa Honoris Universities

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Salome MoleteCustomer Services Officer