Studying
Salome Letsoalo
Front Office Assistant
Tzaneen,LP
Summary
Dedicated professional with extensive experience in housekeeping and front office support. Known for teamwork, attention to detail, and reliability, consistently contributing to a clean and welcoming environment for guests.
Overview
14
14
years of professional experience
Work History
Housekeeper
Frieda
05.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Front Office Assistant
Forever Resort
02.2012 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Provided feedback and suggestions to team members, enhancing front office operations and service delivery.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated events, supporting successful execution of internal and external gatherings.
Education
Boston Business College
Nelspruit, South Africa 04.2001 -
Skills
Housekeeping
Laundry management
Teamwork
Customer service
Cleaning techniques
Reception duties
Problem-solving skills
Hospitality services
Mail handling
Cash handling
Interests
Timeline
Housekeeper
Frieda
05.2023 - Current
Front Office Assistant
Forever Resort
02.2012 - 03.2020
Boston Business College
04.2001 -