Salome Kelita Sawry
Curriculum Vitae
Summary
Results-driven professional with demonstrated leadership, organization, and exceptional customer relations skills. Skilled in independent problem-solving and maintaining team focus on diverse business requirements. Proficient in providing software support, developing technical solutions, and optimizing system performance and security. Tech-savvy individual with a customer-centric approach, poised to contribute to achieving company objectives.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
7
7
Certifications
Work History
Support Consultant / SA-SAMS Support
Entimex Education
06.2023 - Current
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Streamlined support processes for improved efficiency and reduced response times.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
Customer Service Executive
Amazon
09.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Debtor's Clerk
Hall's Retail
05.2021 - 08.2021
- Contact Tracing
- Debtor Account Updates
- Customer Service
- Sales
- Weekly Report on Debtor Accounts
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
Receptionist
Hall's Retail
10.2020 - 05.2021
- Answering Of The Phone
- Telephonic Sales
- General Administration
- Customer Service
Administration
Raisethorpe Secondary School
07.2020 - 09.2020
- Reception
- Data Capturing
- General Administration
- Managed benefits administration, ensuring timely processing of enrollments, changes, and terminations.
General Assistant
Wildlands Conservation Trust
04.2019 - 04.2020
- Company Overview: Based at W.A Lewitt Primary School
- Fundraising
- Relief Teaching
- Data Capturing
- General Administration
- Based at W.A Lewitt Primary School
Education
Grade 12 - English, Mathematics Lit, Afrikaans, Life Sciences, Geography, Dramatic arts & Life Orientation
Raisethorpe Secondary School
Pietermaritzburg, South Africa11-2018
Skills
Problem solving
undefinedCertification
YES4Youth Work Readiness Training:
Timeline
Support Consultant / SA-SAMS Support
Entimex Education
06.2023 - Current
Customer Service Executive
Amazon
09.2021 - 11.2022
Debtor's Clerk
Hall's Retail
05.2021 - 08.2021
Receptionist
Hall's Retail
10.2020 - 05.2021
Administration
Raisethorpe Secondary School
07.2020 - 09.2020
General Assistant
Wildlands Conservation Trust
04.2019 - 04.2020
Grade 12 - English, Mathematics Lit, Afrikaans, Life Sciences, Geography, Dramatic arts & Life Orientation
Raisethorpe Secondary School
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