Salma Frazenburg
Administrative Receptionist
Paarl
Summary
Determined to achieve the best outcomes in any challenge, I strive for excellence in promoting good business practices. Honesty and hard work are values I hold dear, and I am always ready to tackle any challenge, no matter the size. The corporate social identity of an enterprise is of utmost importance to me as an employee, which is why I have equipped myself with excellent communication and people skills to provide top-notch customer service. My ability to think subjectively has made me a diverse and highly productive individual. With a proven track record of delivering excellent front-line customer service and efficient office management, I am a professional administrative specialist known for fostering team collaboration and driving results. Highly reliable and adaptable, with strong organizational and multitasking skills.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
2
2
Languages
Work History
Administrative Receptionist
Vinpro
01.2019 - Current
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Developed positive relationships with vendors by communicating clearly about needs and expectations while negotiating favorable terms for products or services.
- Facilitated communication between departments by distributing memos or announcements promptly after receiving them from management or HR personnel.
- Assisted in budget tracking for various departments by compiling expense reports and presenting findings to managers upon request.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Coordinated company events such as meetings, conferences, and celebrations by securing venues, arranging catering services, and creating invitations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined administrative processes by organizing and prioritizing tasks, resulting in improved productivity for the entire team.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Handling of cleaning contract as well as managing cleaners.
Receptionist/ HR & Payroll administrator
Biodelta
03.2018 - 12.2018
- HR Function - Incl
- But not limited
- Recruitment
- Leave Administration
- Recruitment of general worker/plant staff
- Employee Induction - Hygiene Training as well as PI test
- HR Document Officer and Committee Secretary for Biodelta Disciplinary Committee
- Payroll Processing and Administration of Weekly payments on Pastel Payroll
- Office Procurement Purchase refreshments
- Office Equipment
- Events planning and catering arrangements
- Stationary
- Office Administration Reception
- Filing
- Typing of meeting minutes
- General admin tasks
- Petty Cash
Sales administrator
Red Hot Glass
01.2012 - 02.2018
- Completing weekly wage and monthly salaries using Sage One payroll
- Attending to wage queries
- Follow up on outstanding payments
- Bank recons
- Debtors and Creditors - System Pastel Xpress
- Handling Exports of Products (freight and shipping)
- Stock recons
- Experience with working both local and international clients
- Tending to all orders and queries
Front office receptionist
Sante Hotel & Spa
01.2011 - 01.2012
- Answer telephone, screen and direct calls
- Take and relay messages
- Provide general administrative and clerical support
- Prepare correspondence and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Organize conference and meeting room bookings
- Co-ordinate meetings and organize catering
- Monitor and maintain office equipment
- Control inventory relevant to reception area
- Tidy and maintain the reception area
Restaurant hostess/Supervisor
Zomerlust Guesthouse
01.2009 - 01.2010
- Ensure that everything guests will be needing is in order and clean
- Estimate wait times for guests
- Monitor guest waiting list
- Provide a menu for customers and explain the specials
- Regularly check the reservation book for next meal reservations
- Answer customer’s question accurately
- Make contact with guests as they leave, open the door, and help them to their cars and bid them goodbye
- Ensure effective and fast delivery service by the servers
- Inspect dining facilities and ensure proper maintenance
- Assign tasks to the serving personnel for smooth running of the business
- Ensure that guests are being attended to
- Welcome and greet guests as they arrive
- Escort guests to their seats
- Schedule reservations in advance for guest
- Ensure that guests receive quality service
- Ensure that all guests requirement are timely met
- Introduce guests to their servers
- Monitor the activities of the servers
Sales assistant
JK Kids
01.2006 - 01.2007
Cashier
Vineyard Super Spar
01.2003 - 01.2006
Education
Grade 12 - Afrikaans first language, English first additional language, History, Accounting, Business Economics, Biology
De Vos Malan
Hospitality diploma - Hospitality
Lets Sell Lobster
01.2009 - 12.2009
Skills
- Effective Communicator
- Adaptable Work Style
- Timely Attendance
- Effective Time Management
- Analytical Problem Solving
- Innovative Thinker
- Qualitative Analysis
- Proficient in Computer Applications
- Practical Engagement
Personal Information
- ID Number: 8207090114086
- Age: 42
- Ethnicity: Coloured
- Gender: Female
- Nationality: South African
- Driving License: Code 8
Current Occupation
Administrative Receptionist
Timeline
Administrative Receptionist
Vinpro
01.2019 - Current
Receptionist/ HR & Payroll administrator
Biodelta
03.2018 - 12.2018
Sales administrator
Red Hot Glass
01.2012 - 02.2018
Front office receptionist
Sante Hotel & Spa
01.2011 - 01.2012
Restaurant hostess/Supervisor
Zomerlust Guesthouse
01.2009 - 01.2010
Hospitality diploma - Hospitality
Lets Sell Lobster
01.2009 - 12.2009
Sales assistant
JK Kids
01.2006 - 01.2007
Cashier
Vineyard Super Spar
01.2003 - 01.2006
Grade 12 - Afrikaans first language, English first additional language, History, Accounting, Business Economics, Biology
De Vos Malan
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