Travel
Sally Shap
Wedding And Events
Cape Town
Summary
Client-focused Wedding planner offering more than 10 years expertise in the hospitality industry, focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Strong organizational skills with success in managing multiple events and executing simultaneous events. Superior communication skills, understanding of client needs and desires and making clients dreams come true.
Overview
12
12
years of professional experience
Work History
Wedding and Events Manager
The Twelve Apostles Hotel & Spa
04.2021 - Current
- Meeting with couples to discuss their wedding vision, budget, and timeline
- Coordinating vendors, such as florists, photographers, and caterers, and negotiating contracts
- Developing and executing an wedding day timeline and coordinating with all vendors and venue staff to ensure a smooth and seamless event
- Providing support and guidance to couples throughout the planning process,including answering questions and addressing any concerns
- Handling issues or emergencies that may arise on the wedding day
- Support senior leadership by developing status reports on all inquiries and working closely with the sales team to maximise revenue.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Coordinated with sales and marketing teams to promote weddings.
- Meet monthly budgets and report back to revenue manager on a weekly basis, forecasting and what weddings we have on the books.
- Oversee training of new staff
- Develop the skills of current staff
- Provide status updates to upper-level management
- Oversee the implementation and execution of marketing plans
- Manage the team's budget and make financial decisions
- Assist our London head office and marketing team with creating events for the hotel.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Continuously improved event processes based on post-event evaluations from both clients and participants.
Events Coordinator
The Twelve Apostles Hotel & Spa
08.2017 - 04.2021
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Ensure effective coordination of communication with other departments in the company
- Exceptional customer care and service delivery
- Conduct site inspections
- work closely with the sales team and making sure all enquiries are sent through
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Completing function sheets for events at the hotel and making sure that all the correct information is put onto function sheets to make sure the client has a seamless and successful event.
- Target driven and budget focused. Working alongside the revenue director and sales teams to assist in closing events at the hotel.
- Assist in-house conference groups when necessary
- Booked large conferences, and other events, providing best available room rates.
- Evaluated and selected service providers and vendors according to customer requirements.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Coordinated schedules and timelines for events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Utilized social media to promote events and increase attendance.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
Banqueting Coordinator
The Pepperclub Hotel & Spa
02.2012 - 07.2016
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Paid attention to detail while completing assignments.
- Handled incoming and outgoing phone calls and e-mails
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in the planning of events, ensuring timely preparation and setup of venues.
- Maintained high levels of customer service, resulting in consistent positive feedback from guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Education
High School Diploma -
Rustenburg Grils High
Cape Town, South Africa 04.2001 -
Skills
Interests
Fashion
Hiking
Interior design
Timeline
Wedding and Events Manager
The Twelve Apostles Hotel & Spa
04.2021 - Current
Events Coordinator
The Twelve Apostles Hotel & Spa
08.2017 - 04.2021
Banqueting Coordinator
The Pepperclub Hotel & Spa
02.2012 - 07.2016
High School Diploma -
Rustenburg Grils High
04.2001 -
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