Salima Selemane Momade
Maputo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Quality and Customer Satisfaction Coordinator
ENGIE Energy Access
09.2019 - Current
- Monitoring and evaluating Calls from Call Center and Service Center;
- Planning, developing, and implementing specific projects to Call Center quality assurance;
- Manager all complaints from customers;
- Validate sales from Telesales Team;
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Work in the flexible hours across night, weekend and holiday shifts.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Legal Technique
IPAJ -Institute of Sponsorship and Legal Assistance
03.2018 - 09.2020
- Give legal assistance and sponsorship for all needy citizens, with a greater focus on the Labor, Civil and Crime areas;
- Promote lectures in schools, as well as in local communities;
- Elaborate initial petitions and resolution of labor processes
Call Center Agent
Solar Works
01.2019 - 09.2019
- Support customers by telephone about the company's products and services ;
- Run quality surveys about Solar Works services and products;
- Provide reports, journals and messages about assistance sent to technicians;
- Coordinate the shift in the absence of the shift manager
Call Center Agent
Movitel, SA
02.2014 - 08.2019
- Support and assist customer about the company's products and services;
- Run surveys to measure the quality of Movitel services and products.
Field Officer and Digitizer
INTERCAMPUS, Lda
03.2011 - 12.2011
- Carry out market research: door-to-door interviews and surveys about the best brands, products, services, televisions in Maputo;
- Facilitation, assistance, and data collection for the preparation of work reports.
Education
Degree in Law - Law
ISGECOF
Maputo12.2019
General Education - Grade 12
Josina Machel Secondary School
Maputo11.2010
Skills
- Responsibility;
- Good learning ability;
- Good coordination skills;
- Ability to provide ideas and innovations;
- Availability to travel whenever necessary to any point, inside and outside the country
Additional Information
Salima Selemane Momade was born in Pemba, North of Mozambique on 28th September 1991. She lives in Maputo. Other alternative contacts to reach out are: 258 82 3290409 or 258 875018342
Languages
Portuguese
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
English
Elementary (A2)
Emakhuwa
Upper intermediate (B2)
Kimwane
Bilingual or Proficient (C2)
Shangana
Intermediate (B1)
Timeline
Quality and Customer Satisfaction Coordinator
ENGIE Energy Access
09.2019 - Current
Call Center Agent
Solar Works
01.2019 - 09.2019
Legal Technique
IPAJ -Institute of Sponsorship and Legal Assistance
03.2018 - 09.2020
Call Center Agent
Movitel, SA
02.2014 - 08.2019
Field Officer and Digitizer
INTERCAMPUS, Lda
03.2011 - 12.2011
Degree in Law - Law
ISGECOF
General Education - Grade 12
Josina Machel Secondary School
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