Salaminah Mokonyane
Supply Chain Customer Collaboration Coordinator
Summary
Logistics professional with experience coordinating supply chain operations, supporting demand planning, and ensuring timely order processing. Strong communicator who bridges internal teams and customers, tracks performance metrics, and drives process improvements to enhance efficiency and service delivery.
Overview
7
7
years of professional experience
4034
4034
years of post-secondary education
Work History
Supply Chain Customer Collaboration Coordinator
Pepsico
04.2021 - Current
- Monitor warehouse picking and dispatch status to ensure delivery schedules are met
- Create purchase requisitions using SAP
- Manage export Proof of Delivery (POD) and ensure documentation is COSO-compliant for audits
- Ensure customers receive export stock within agreed shelf life, maintaining satisfaction
- Process and resolve claims for export customers
- Track and report missed sales and service levels to identify improvement areas
- Oversee daily road and sea freight shipments to African markets
Exports Administrator
Pepsico
04.2021 - 03.2023
- Arrange weekly transport planning for all Export and SADC markets & Production planning to ensure customer's demand is met;
- Monitor picking and dispatch status daily with warehouse team and ensuring that customers are aligned with deliveries;
- Formulate Purchase requisition on SAP
- Manage export POD's and ensuring that all documentations are COSO compliant for audit purposes;
- Manage customer's satisfaction by ensuring that all customers receive stock within agreed shelf (Export Stock);
- Oversee processing claims for all export customers;
- Monitor weekly reporting of missed sales / customer service levels to Export manager to help track and improve service levels;
- Oversee sea freight shipments to African markets & road freight shipments daily
- Kept abreast of changes in international trade regulations that could impact the company''s export business strategy or operations.
Exports & General Administration
Itochu Auto Africa
05.2019 - 03.2021
- Putting customer orders on the Isuzu website
- Compiling packing list, commercial invoices, Sales contract on excel, Arranging cargo inspections.
- Making sure that customers make payment on the above invoices via bank transfers/letters of credit
- Updating excel spreadsheet with customer order
- Communicating with customers regarding payments
- Compiling BIETC certificate for Gabon shipments
- Management of leave applications, communication daily with forwarders dispatching, shipping documents to clients
- Updating clients on status of their shipments
- Sending clients tracking report, updating them about Vessel ETD and ETA dates.
- General Bookkeeping
- Handling petty cash, answering phone, General Admin duties, Asset Management.
- Proforma Invoices.
- Updating shipping schedule.
Intern
Unitrans freight forwarding and clearing
02.2018 - 01.2019
- Estimates (quoting sea and airfreight, requesting rates from shipping lines), operating switchboard as stand in at reception.
- Exports (booking shipments, opening files on shipshape, compiling shipping instructions, certificate of origin and Euro1, invoicing, capturing suppliers invoices, bill of entry for an exports shipment on shipshape, tracking and tracing shipments, General administration functions, Constant updating of clients on the shipment status Prepare and provide documents to customers in terms of the exports SOP, Plan vessel/carrier bookings with the relevant transporters to ensure accurate schedules)
- Imports (planning and scheduling deliveries, liaising with suppliers, handling customer queries, Monitoring if deliveries are made on time)
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Grade 12 -
Reitumetse High School
12.2013
Bachelor of Commerce - Logistics Management
University of Johannesburg
Johannesburg12.2017
Skills
- SAP – Purchase requisitions, export POD management, audit compliance
- Microsoft Excel – Sales contracts, order tracking, shipping schedules
- ShipShape – File opening, invoicing, shipment tracking (freight forwarding software)
- Isuzu Online System – Customer order processing
- BIETC Certificate Platform – For Gabon shipment documentation
- Switchboard operation – Reception coverage
- Telephone systems – General admin and customer liaison
Timeline
Supply Chain Customer Collaboration Coordinator
Pepsico
04.2021 - Current
Exports Administrator
Pepsico
04.2021 - 03.2023
Exports & General Administration
Itochu Auto Africa
05.2019 - 03.2021
Intern
Unitrans freight forwarding and clearing
02.2018 - 01.2019
Grade 12 -
Reitumetse High School
Bachelor of Commerce - Logistics Management
University of Johannesburg
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