Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Personal Information
Volunteer Experience
References
Personal Information
Volunteer Experience
References
Hi, I’m

Sakina Shabani

BA Law Graduate - Administrative Assistant
Pretoria

Summary

A versatile and teachable candidate pursuing a law degree in line with a passion for social justice, advocacy, and the development of the African continent. I'm a talented team leader experienced and dedicated to enhancing employee satisfaction and business success. I'm diplomatic and friendly with proven commitment to employee training. I'm also a hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

5
years of professional experience
7
years of post-secondary education
5
Languages

Work History

University of Pretoria
Pretoria

Administrative Team Leader
03.2022 - Current

Job overview

  • Manage admin staff and roster.
  • Make bookings, follow up on appointments and record interactions on service management platform (SMAX)
  • Handle employee interviews, recruitment and onboarding
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Streamlined administrative tasks by implementing new organization and communication systems, resulting in a15% increase in overall productivity.
  • Implemented new filing system for confidential client documents, reducing retrieval time by 30%.

Rev
Remote

Transcriptionist
10.2021 - 12.2022

Job overview

  • Proofread, edit text, correct spelling mistakes and errors in line with the customer's guidelines and region.
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Transcribed more than 600 minutes of audio.

iStore Brooklyn
Pretoria

Retail Sales Consultant (Permanent)
01.2022 - 03.2022

Job overview

  • Handle VIP Client sales, bulk business sales and services
  • Generated leads through cold calling, email outreach, and networking
  • Maintained customer relationships by providing exceptional customer service and addressing inquiries and concerns in a timely manner
  • Achievements: Consistently exceeded monthly sales quotas by an average of 30%.
  • Stayed up-to-date on industry trends to better educate customers on new products and offerings.
  • Determined solutions for clients promptly and professionally.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.

iStore Brooklyn
Pretoria

Retail Sales Consultant (Part-time)
01.2021 - 12.2021

Job overview

  • Concluding credit purchases on 3 of the biggest Cellular Networks: Vodacom (C3D & MII Dealer), Telkom (Dealer Web & CRM), and MTN ( iLula, Helios, & OMS).
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

iStore Brooklyn
Pretoria

Retail Sales Consultant (Casual)
01.2020 - 12.2021

Job overview

  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stayed up-to-date on industry trends to better educate customers on new products and offerings.
  • Handled cash transactions accurately while adhering to established security procedures in amounts up to more than R50 000.
  • Stock taking.

Self-employed
Pretoria

Tutor (Private)
1 2018 - 1 2020

Job overview

  • Conducted one-on-one and group tutoring sessions for students of various ages and levels (primary and secondary school)
  • Prepared and organized lesson plans and materials based on the specific needs of each student
  • Monitored and tracked student progress, identifying areas of improvement and developing strategies to address challenges
  • Achievements: Successfully helped several struggling students improve their grades and academic performance
  • Received positive feedback and referrals from satisfied students and parents, by increasing their results to up to 15% on average.
  • Provided homework assistance using specific curriculum and materials.

Education

University of Pretoria
Pretoria

Bachelor of Laws (LLB) from Law
01.2024 - 12.2024

University Overview

University of Pretoria
Pretoria, South Africa

Bachelor of Arts from Law (Sociology)
04.2020 - 04.2022

University Overview

The Glen High School
Pretoria, South Africa

High School Diploma
04.2013 - 04.2017

University Overview

Skills

Complaint resolution

Accomplishments

Accomplishments

    I am a Golden Key International Honours Society member (74%) as of 2021.

Software

Canva

Ms Office Suite

Adaucity

Linkedin

Timeline

University of Pretoria
Bachelor of Laws (LLB) from Law
01.2024 - 12.2024
Administrative Team Leader
University of Pretoria
03.2022 - Current
Retail Sales Consultant (Permanent)
iStore Brooklyn
01.2022 - 03.2022
Transcriptionist
Rev
10.2021 - 12.2022
Retail Sales Consultant (Part-time)
iStore Brooklyn
01.2021 - 12.2021
University of Pretoria
Bachelor of Arts from Law (Sociology)
04.2020 - 04.2022
Retail Sales Consultant (Casual)
iStore Brooklyn
01.2020 - 12.2021
The Glen High School
High School Diploma
04.2013 - 04.2017
Tutor (Private)
Self-employed
1 2018 - 1 2020

Personal Information

Personal Information
  • Date of Birth: 01/01/00
  • South African Permanent Resident

Volunteer Experience

Volunteer Experience
  • Household of Christ, Media Department, 2018-01-01, 2023-01-01, Camera handling, Basic video editing using Adobe Premiere Pro, Testimony interviewing, Voiceovers
  • Household of Christ, SA2Lagos, 2018-01-01, 2023-01-01, File and alphabetise travel applications and documents., Check for compliance with prescribed requirements., Contact applicants to follow-up on application statuses and inform them on requirements.

References

References
  • Mr. Andisiwe Puzi, Assistant Manager, iStore Brooklyn, 061 419 7323
  • Mr. Paul Grobler, Store Manager, iStore Brooklyn, 071 886 4266
  • Mr. Retief Joyce, Manager, Student IT Hub, University of Pretoria

Personal Information

Personal Information
  • Date of Birth: 01/01/00
  • South African Permanent Resident

Volunteer Experience

Volunteer Experience
  • Household of Christ, Media Department, 2018-01-01, 2023-01-01, Camera handling, Basic video editing using Adobe Premiere Pro, Testimony interviewing, Voiceovers
  • Household of Christ, SA2Lagos, 2018-01-01, 2023-01-01, File and alphabetise travel applications and documents., Check for compliance with prescribed requirements., Contact applicants to follow-up on application statuses and inform them on requirements.

References

References
  • Mr. Andisiwe Puzi, Assistant Manager, iStore Brooklyn, 061 419 7323
  • Mr. Paul Grobler, Store Manager, iStore Brooklyn, 071 886 4266
  • Mr. Retief Joyce, Manager, Student IT Hub, University of Pretoria

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Sakina ShabaniBA Law Graduate - Administrative Assistant