Summary
Overview
Work History
Education
Skills
References
Accomplishments
Work Preference
Timeline
Generic

Sakhumzi Zazaza

SkyCity

Summary

Banking professional with expertise in financial analysis and client relationship management at Standard Bank South Africa. Demonstrated success in attracting new clients and delivering customized financial solutions through data-driven strategies. Proficient in project management and market research, enhancing client satisfaction and loyalty. Strong background in cash handling, customer service, and fraud detection, ensuring accuracy and fostering client trust.

Overview

17
17
years of professional experience

Work History

Banker, Private Clients

Standard Bank South Africa
01.2011 - Current
  • Developed tailored financial plans through critical thinking and data-driven decision making.
  • Attracted new clients by enhancing service offerings and relationship management.
  • Implemented client appreciation events to strengthen customer engagement.
  • Educated customers on banking products and services to promote informed decisions.
  • Ensured compliance with banking regulations and internal policies across all operations.
  • Provided exemplary customer service, addressing inquiries and resolving complaints efficiently.
  • Guided customers in utilizing mobile applications and online banking features.
  • Verified customer identities using government-issued identification to maintain security standards.

Customer service

Edcon group
Johannesburg
08.2008 - 12.2010
  • Developed strong client relationships through effective communication and service.
  • Presented product information to customers, addressing inquiries and concerns.
  • Collaborated with team members to achieve sales targets and improve strategies.
  • Maintained accurate records of customer interactions and transactions in systems.
  • Analyzed customer feedback to enhance service delivery and satisfaction levels.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Developed relationships with customers by providing excellent customer service.
  • Resolved customer complaints promptly and effectively.
  • Identified opportunities for cross-selling additional products and services.

Education

Bachelor of Commerce - Commerce

Regent Business School
Johannesburg
05-2025

Higher Certificate in Banking -

Cornerstone
01.2022

Higher Certificate in Marketing Management -

Regent business school
01.2021

Skills

  • Financial analysis expertise
  • Customer engagement and support
  • Data-driven decision making
  • Client relationship management
  • Project management proficiency
  • Regulatory compliance knowledge
  • Marketing strategy development
  • Effective communication skills
  • Analytical thinking
  • Consumer banking services
  • Mobile banking assistance

References

Ntombi Maphanjwa, Standard Bank South Africa, Manager, ntomboxolo.maphanjwa@standardbank.co.za, 0605315796

Accomplishments

  • Universal banker promotion award
  • 2010 FIFA world cup volunteer
  • lovelife youth volunteer

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Timeline

Banker, Private Clients

Standard Bank South Africa
01.2011 - Current

Customer service

Edcon group
08.2008 - 12.2010

Bachelor of Commerce - Commerce

Regent Business School

Higher Certificate in Banking -

Cornerstone

Higher Certificate in Marketing Management -

Regent business school

Similar Profiles

CREATE PROFILE
Sakhumzi Zazaza