Sakhiwo Kwinana

• Bolstered cross-functional collaboration efforts, serving as the liaison between legal, finance, procurement, and operational teams during contract development stages.

• Fostered a culture of continuous improvement within the Contracts Coordination team by soliciting feedback from internal stakeholders, evaluating performance metrics, and implementing targeted process enhancements.

• Improved risk management strategies by performing regular audits of executed contracts, identifying areas for improvement and corrective action.

• Maintain Preventative Maintenance (PM) schedules in alignment with Service Level Agreements (SLAs) for all equipment and services.

• Create accurate Purchase Requisitions (PRs) using correct expense codes, ensuring alignment with approved quotations.

• Ensure timely processing of all procurement orders to avoid operational delays.

• Monitor work execution against planned activities and implement corrective actions for any deviations.

• Manage and respond to all incoming service requests and complaints promptly, ensuring high levels of customer satisfaction.

• Assign and dispatch tasks to technical personnel and relevant service providers, with consistent follow-up on outstanding action items.

• Perform monthly verification of Work-In-Progress (WIP) and report on any discrepancies or variances.

• Compile and submit weekly and monthly reports on SLA compliance, task completion rates, and backlog analysis.

• Plan workforce deployment, including contractors, and ensure efficient use of tools, materials, and other resources.

• Oversee task execution to ensure optimal efficiency and proper utilization of equipment.

• Foster and maintain strong relationships with both internal and external stakeholders.

• Conduct regular billing reconciliations to ensure financial accuracy and alignment between work performed and invoicing.

• Maintain data integrity across operational systems by ensuring accurate, complete, and timely information capture and updates.

• Undertake additional duties and assignments as delegated, in support of operational and organizational objectives.

Contracts: Vulcan, Standard bank, Growthpoint, Absa, Liquid Telecoms, Telkom Mobile,
American Tower (South Africa).

• Receive and answer all calls landing on the Bidvest FM Telephony system pertaining to the project within the specified SLA.

• Log and dispatch technicians and generators into the field accordingly to the priority and impact.

• Coordinate with the field force to ensure resources are scheduled effectively to the various disciplines within the field.

• Escalate any site issues and generator related issues that are out of the control of the dispatch centre to the generator SPOC for his/her attention.

• Drive task resolution by following up with field resources on work in progress and enabling collaboration between stakeholders where required.

• Ensure that all tasks captured on the ITSM tool are updated periodically according to the feedback received from the field force or client.

• Drive task resolution for work-in-progress tasks by pro-actively liaising with the field force and fellow team members to expedite resolution times and generator availability in the field.

• Monitor work force/fault management system for new tasks pertaining to low-fuel alarms.

• Ensure that all low-fuel alarm tasks are actioned within the specified SLA and assigned to the responsible field force teams to attend to.

• Monitor and vet the refueling schedule for the day prior assigning tasks to the field force.

• Reconcile the refueling schedule for the day against the generator refueled by the field force to identify and act on any missed refuels for the day.

• Handover any outstanding jobs and generators that were not attended to, to the incoming agent/dispatcher to action.

• Telephonically engage with the field force for refueling tasks assigned to them to ensure they are informed of the scheduled time of refuel to avoid missed refuels which will in turn impact the SLA.

• Ensure WFM Task are always updated with latest relevant information pertaining to work in progress tasks.

• Initialize collaboration between internal and external stakeholders where and if required.

• Stand-by requirements.

Contracts: South African Defence Force, Department of Correctional services, Mkhanyakude District Municipality, Mquma Municipality and Gibbs.

• Asset Management, Creating and maintaining financial asset registers (FAR).

• Assets classification.

• Co-ordination of a general asset verifications by the Asset Management team.

• Management of Information in the Asset Management section of all asset purchases (before and on delivery to ensure the assets can be bar-coded).

• Managing and ensuring all assets are accounted for, thus assets are recorded (scanned) on the verification lists and that these lists are signed off.

• Monitor and review the capturing of all physical (moveable and immoveable) assets in the physical asset management registers.

• Tangible and intangible, Specialized assets, Heritage assets, Biological assets, Infrastructure assets and Inventory, Consumables and Non-Consumables.

• Fleet management, Yellow fleet and Specialized vehicles, License disks and warranty.

• Consolidate and resolve data discrepancies ( Dummy number's, Surpluses, Shortages, Asset linking, disposal, new acquisitions, Asset duplication and Incorrect descriptions.

• Stores and warehouses ( Transito-in&out, allocating bin locations, Classification of assets).

• Compile and present weekly reports for client and my Project manager.

• Perform a quality assessment/check on the ground.

• Site Sign-offs.

• Preparing client assets registers for Audit ( Existence & Completeness, resolve findings).

• Preparing admin for filing purposes.

• Timesheets, S&t, overtime, attendance register, trackingsheets and appraisals.