Sakhile Mabena
Sales Assistant
Midrand
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
CoffeeBarista &Cashier
GoCoffee
Lonehill
02.2018 - Current
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Demonstrated a commitment to ethical sourcing by promoting sustainable products from local suppliers whenever possible.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Assisted in the planning and execution of various events or promotions, contributing to the overall success and growth of the business.
Hostess/SalesLady
HQkyalami
Midrand
02.2017 - 01.2022
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Education
Ordinarily Level - Secondary School
Tshazi Sec School
Filabusi, Zimbabwe 01.1997 - 11.2000
Skills
Quality Standards
undefinedTimeline
CoffeeBarista &Cashier
GoCoffee
02.2018 - Current
Hostess/SalesLady
HQkyalami
02.2017 - 01.2022
Ordinarily Level - Secondary School
Tshazi Sec School
01.1997 - 11.2000
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