Sakhile Mazibuko
Technician
Johannesburg
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Support Technician
Ison Xperiences (Vodacom FTTH)
2023.01 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Monitor router operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone.
- Researched product and issue resolution tactics to address customer concerns.
- Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
- Troubleshooting DSL, 3G/LTE/5G, Fibre, email
Technician Specialist
Altron Bytes People Solution
2020.01 - 2023.12
- Identified potential areas for cost reduction through careful analysis of resource utilization patterns.
- Collaborated with team members to complete complex projects within established timelines.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware and granted system permissions to new employees.
- Diagnose, repair, troubleshoot and maintain computer and software systems for the organisation.
- Network administration
- Windows server support and maintenance
- Syspro server and client support
- Microsoft exchange server
- SQL database administration
- Linux proxy and firewall system support (Squid, IP tables)
- Cisco LAN equipment support and maintenance
- Daily LAN user hardware and software support
- Server maintenance and business continuity (backups, etc)
- Project management and interdepartmental systems support
- VOIP system maintenance
- Adroid system, PLCs and HMI machines support
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Server support and maintenance (both online and offline).
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Implementation and maintenance of firewalls.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Monitor networks through RMM
- Conducting daily backup operations.
- Managing technical documentation.
- Setting up and maintaining of printers
Sales Consultant Representative
ITalk
2018.01 - 2019.01
- Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
- Attended trade shows and conferences to represent the company professionally while expanding industry knowledge and connections.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
Blending Operator
Kingsley Beverages
2017.01 - 2018.01
- Weighed out materials carefully and followed label requirements for each package.
- Used machinery and hand-filling methods to prepare orders.
- Tested sample materials to comply with specifications and general safety standards.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Tended accessory equipment to move and place materials during production process
- Ensured product quality by strictly adhering to standard operating procedures and safety guidelines.
Education
NQF 4 - Technical Support
Altron Bytes People Solution SAQA
Randburg 2001.04 -
High School Diploma -
Tetelo Secondary School
Soweto 2001.04 -
Skills
Customer Communication and Empathy
Timeline
Support Technician
Ison Xperiences (Vodacom FTTH)
2023.01 - Current
Technician Specialist
Altron Bytes People Solution
2020.01 - 2023.12
Sales Consultant Representative
ITalk
2018.01 - 2019.01
Blending Operator
Kingsley Beverages
2017.01 - 2018.01
NQF 4 - Technical Support
Altron Bytes People Solution SAQA
2001.04 -
High School Diploma -
Tetelo Secondary School
2001.04 -
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