MySQL
Sakhile Dlamini
Systems Support Technician
Johannesburg
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.
Overview
12
12
years of professional experience
Work History
Systems Engineer
FNB IT
09.2017 - Current
- Maintaining relevant systems to ensure the integrity of data/functionality, server connections are accurate, and proactively providing system maintenance and support solutions.
- Ability to diagnose and troubleshoot complex technical issues
- Participate in product design reviews to provide input on functional requirements, Product design, Schedules, and potential problems.
- Excellent problem-solving and communication skills
- Action test plans by unpacking the requirements that includes regression testing, system analysis and reviews and create design steps from test cases, execute system validation plans (and liaise with the business Analysts and technical teams in order to compile test scripts).
- Manage testing defects and involve relevant business staff in quality assurance testing analysis.
- Comply, understand and implement all steps and methodology within IT development and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment.
- Upgrade existing test scripts to effectively test enhancements and new requirements and execute automated test scripts.
- Coordinate and execute all test activities for allocated projects and conduct test estimation, prepare and submit test plans for sign-off by ensuring alignment between the test environment and production environment.
- Review software documentation to ensure accuracy.
- Delivering exceptional IT Support service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Managing objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers, and senior staff members by providing input to business requirements.
- Minimizing system downtime through pro-active monitoring and planning; and minimization of recurring problems.
- Provision of an efficient IT administration service through careful and timeous planning, reporting, and updating of all related information.
- Applications and systems used: Severs, Data bases, Linux, MySQL, Audio codes, PRI’s, Network, Proxy, Dial plan, CISCO, Git, Bitbucket, IntelliJ
Telephony Technician
FNB Loans
12.2014 - 10.2017
- Manage costs within approved budget achieves
- Manage recoveries
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Provides an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Project management and deliveries Assist with activities related to telephony projects. Must be capable of standing in and providing feedback/updates as the need arise.
- System and Applications regression testing.
- Applications and systems used: Admin console, VRR (Voice recorder retrieval), CommunixX Soft phone, Jasper reporting, OBReporting, Viktrix, BOB, Hogan, Service desk
Collections Team Leader
FNB Loans
03.2013 - 11.2012
- Drive significant growth and profitability in the context of cost management.
- Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
- Maintenance of expert knowledge on specific products.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs, and provide training where appropriate.
- Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.
- Archiving set targets.
Education
Data Science - Data Science
Regenesys
Johannesburg, South Africa 04.2021 - 12.2021
Red Hat System Administration - undefined
Torque IT
01.2018 - 12.2018
National Higher Certificate - FUNDAMENTALS OF PROJECT MANAGEMENT THEORY & PRACTICE
Wits University
01.2013 - 12.2013
Senior Certificate - undefined
St Endas Secondary School
01.2005 - 12.2005
Bachelor of Science - BCOM IT – in Information Management
Mancosa
Johannesburg, South Africa 04.2001 -
Skills
Cisco
Linux severs
IntelliJ
Bitbucket
SQL databases
CommunixX Telephony
Personal Information
Driving License: C1-Code10
Software
CISCO
Jupyter
Mango DB
Power BI
Python
Linux
Bitbucket
IntelliJ
Timeline
Data Science - Data Science
Regenesys
04.2021 - 12.2021
Red Hat System Administration - undefined
Torque IT
01.2018 - 12.2018
Systems Engineer
FNB IT
09.2017 - Current
Telephony Technician
FNB Loans
12.2014 - 10.2017
Collections Team Leader
FNB Loans
03.2013 - 11.2012
National Higher Certificate - FUNDAMENTALS OF PROJECT MANAGEMENT THEORY & PRACTICE
Wits University
01.2013 - 12.2013
Senior Certificate - undefined
St Endas Secondary School
01.2005 - 12.2005
Bachelor of Science - BCOM IT – in Information Management
Mancosa
04.2001 -
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