Sajeda Ebrahim

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Managed Office and staff.

Filling of Tender Documentation.

Responsible for acquiring prices required for Tenders.

Weekly wages for staff and sub-contractors.

Welcoming clients.

Answering of calls, and taking messages when Director was away.

Assistant to Director and Accountant.

Filing

Data Capturing.

Open and Closing off Office.

• Answering of switch-board
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Tender Documentation - pricing and attaching all relevant Company Documentation
• Data Capturing.
• Fort-night wages for staff.
• Maintaining monthly budget for office.

Front Office Receptionist.

Assistant to Manager.

Responsible for Learner Portfolios

Filing of Learner Portfolios for Assessment purposes.

Handling Learner's complaints and issues.

Attendance Register for Learners.

• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Ordering of Material and relevant accessories.
• Booking of flights and Accommodation for Director and Managing Director.
• Assisted Accountant with Wages and Data Capturing.