Saint Nzola Luzitu
Network Engineer | IT Support
Durban
Summary
Network engineering professional with more than 8 years of expertise deploying and maintaining WAN, WLAN and LAN infrastructure. proven ability to enhance system performance and ensure network reliability. Known for effective problem-solving strategies and proactive system maintenance. Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Network Engineer
MTN/In2IT
02.2024 - Current
- Troubleshooting of Network Routing & Switching
- Administered and prepared programs for IP addresses developed network resources and trained support personnel
- Implemented WAN and LAN designs
- Telecommunication
- Configuration of Layer2 and Layer3 devices
- Monitored network capacity and performance to diagnose and resolve complex network problem
- Provided complete end-to-end engineering and installation of route-based IP network solution
- Performed troubleshooting and packet analysis
- Provide network support services for devices such as hubs, bridges, routers, and others
- Troubleshot complex multi-vendor network service provider issues
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Increased overall network stability by performing root cause analysis on recurring and implementing long term solution
- Optimized routing protocols to improve data transfer speeds across the organization’s Network infrastructure
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting
- Maintained company servers, computers, printers, cables and other equipment.
- Planned implementation of network enhancements and upgrades.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
IT Senior Technician and Administrator
Te-Amo
05.2022 - 01.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Configurations and management of Routers (Cisco, Mikrotik, etc...)
- Configurations and management of switches (Cisco, Aruba, Unify, etc...)
- Troubleshooting of Network
- CCTV Installation and Configuration (IP Cameras and Analogue Cameras)
- Server management and maintenance
- Remote troubleshooting
- Attending to calls outs as and when it necessary
- Management and Maintenance of client’s IT infrastructure
- Back up Data and antivirus monitoring
- Ensure company is delivering exceptional customer service and performance
- Installing printers on the Network
- Management of the windows server 2016, 2019, 2022
- Installing the Operating System (OS)
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, on boarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Enhanced employee on boarding process, improving new hire satisfaction and reducing time to productivity.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Reason for leaving: Resigned
IT Network Technician
Wispa (ISP)
01.2018 - 01.2022
- Installation and configuration of different types of Network Lines
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
- Collaborated with IT team members to design and implement efficient networking solutions for various clients.
- Diagnosed complex networking issues, utilizing advanced tools and methodologies to achieve swift resolutions.
- Ensured business continuity through meticulous backup procedures, minimizing data loss during system failures or outages.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed necessary maintenance to support network availability.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Maintained thorough understanding of local area and wide area networking and components.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed tracing and patching operations for copper networks.
- Reason for leaving: Company Failed/No more Work
IT Helpdesk and Technician
Enza Electronic
01.2016 - 01.2018
- CCTV Installation and Configuration (IP Cameras and Analogue Cameras)
- Maintenance of the network
- Assist with server management and maintenance
- Assist users with internet connectivity, e-mail and hosting related/problems
- Attending to calls outs as and when it necessary
- Reduced IT support tickets by providing effective end-user training on new systems and technology tools.
- Coordinated closely with other departments such as finance or IT support teams when necessary for seamless service delivery during complex transactions or problem resolution processes.
- Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
- Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Reduced IT support tickets through proactive identification and resolution of common user issues via targeted training initiatives.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
- Reason for leaving: Contract completed
Education
CCNP -
Netacad-Pearson Vue
04.2001 -
CCNP Encore - undefined
Netacad-Pearson Vue
01.2025
CCNA - undefined
Africa College of Technology
01.2020
Height certificate NQL- level 01 - undefined
Ezokuphepha health & Safety
01.2020
IT Essentials - undefined
ICT Vodacom Center
01.2015
Metric - undefined
Nakihinga
Congo Kinshasa01.2013
Skills
WIMAX, VSAT Installation
Network Management (Wan, Lan, and MPLS
Microsoft 365
Network Security
Iris
Communication Skills
Windows server
Communication Skills
Stablenet
Fortinet firewall
Network troubleshooting
Remedy ticket system
CCTV System
Cisco Meraki
Network Protocols (eg DHCP, DNS, OSPF, PTP, PMP, EIGRP, BGP, VRF,, SSH …)
Wireless Device Management (eg Wi-Fi APs, Backhaul, etc)
Network configuration
Technical troubleshooting
Network Troubleshooting Abilities
Accomplishments
- MTN /Cloud access 2025 Successfully Upgrade & Maintain MTN network and SLA in Mr. Price Group countrywide stores, from 45% up to 97%.
- Te-Amo Business 2022 Successfully Designed, Centralized, and Upgraded IP CCTV surveillance, access control, and Switches at Regent School Business.
- Wispa ISP - Wireless 2018 Successfully Designed, Install, and Configure Wispa’s Wireless Countrywide Network, to facilitate the troubleshooting and network management.
References
- Blaise Inkobo, Deputy CEO at Enza, +2772 999 6500,
- Alan Nagel, Accounts at Wispa, +2782 466 7065
- Lovemore, Team Leader at Mtn, +2761 544 1528
Timeline
Network Engineer
MTN/In2IT
02.2024 - Current
IT Senior Technician and Administrator
Te-Amo
05.2022 - 01.2023
IT Network Technician
Wispa (ISP)
01.2018 - 01.2022
IT Helpdesk and Technician
Enza Electronic
01.2016 - 01.2018
CCNP -
Netacad-Pearson Vue
04.2001 -
CCNP Encore - undefined
Netacad-Pearson Vue
CCNA - undefined
Africa College of Technology
Height certificate NQL- level 01 - undefined
Ezokuphepha health & Safety
IT Essentials - undefined
ICT Vodacom Center
Metric - undefined
Nakihinga