Sailesh Chiba

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Arrange new site installs
• Setup and test new equipment for new installations
• Arrange technicians for onsite callouts
• Assist technicians onsite
• Provide telephonic support to clients
• Maintain billing is up to date for month end.
• Make sure Cisco Meraki licenses are up to date
• Ordering stock, keeping stock at par level for certain items
• Monthly stock takes with Accountant
• Book all faulty equipment with suppliers
• Make sure all stores are syncing correctly daily
• Check that all stores are running on the correct campaign sent out
• Update prices for certain clients
• Investigate stock issues that come in from the support desk from clients
• Personally, follow up on any complaints from clients
• Add and remove users from the POS system
• Escalate support tickets to the development team
• Add and remove users for the HEAL software for Medicross
• Add and remove users for the Care@work software for Netcare
• Add and remove users for Free State Health Department

• Monitor customers order fulfillment
• Compile, review, and act to meet company Standards for goal state performance
• Communicate processes and policies to Customers
• Train staff in the use of systems as directed
• Design customized reports as needed by Mangers
• Organize tasks efficiently, maintain focus, and stay productive
• Document all hardware & software including licensing & network map
• Do site visits before and after opening
• Onsite for all grand openings
• Personally, follow with clients for 90 days
• Follow up calls and resolve if any issues
• Monthly stock takes with Accountant
• Signing off all site setups (Computer equipment, printers, etc) before they leave for the site
• Twice a year stock takes with Auditors
• Do extra billing every Friday for weekly loan charges
• Getting price updates from all suppliers before the 1st of every month so all branches are charged the same price
• Capture all tax invoices as they come in from suppliers
• Going through the supplier6s account every month with Account to show billing
• Sit down month end with GM regarding fuel expenditure and billing
• Sit in with the Sales team every Monday for any updates or concerns from both sides
• Have a weekly meeting with the Operations team
• Arrange stock for sites who have signed up with our ’ARS in certain regions and making sure its setup and tested and gets to them in time
• Going through all pro forma invoices daily from callout techs to make sure they are billing correctly
• Make sure I meet my -PI s as agreed
• All equipment being delivered to VHW from suppliers had to be received and checked by me and signed for
• Assist all walk in clients with regards to repairs and buying new equipment

• Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
• Manage Onsite Technicians
• Manage Loan Stock
• Book in repairs to Suppliers

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

Telephonic support to clients