Sailasie Mphonyana Mpya

• Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
• Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
• Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
• Analyzed customers' financial information to deliver personalized account guidance.
• Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
• Optimized client portfolio management, leading to better financial health for clients.

business banking environment including features,benefits and value propositions of products and services general banking practices and procedures.

credit principles and practices, including an understanding of credit application, securities and balance sheet requirements.

the financial advisory and intermedirary services and financial intelligence centre.

client relationship management and service principles.

• Collaborated with cross-functional teams to launch a user-friendly mobile banking app.
• Spearheaded digital transformation initiatives, enhancing online banking services.
• Managed relationships with high-net-worth clients, offering tailored investment advice.

• The graduate programme starts at the receiving end where all trucks follow the boxer procedure and the cold chain process
• The following step is the admin office where all the goods check documents along with the invoices and copies of all the DRN notes are calculated and a GRV process is done
• The following step is the perishable department where the freezer and chiller temperature is done daily
• The following step is the sales floor where we need to constantly make sure that stock is available on all shelves, promotional prices are on display at all times, housekeeping standards are met
• The following step is all service departments such as fruit and vegetables, Deli, bakery, and butchery.

• Helping people tackle problems faced in their local areas
• Helping distribute food hampers in the community
• Finding solutions to issues such as gender-based violence, rape, and teenage pregnancy.

• Pitching to customers about discounts offered by Edgars
• Opening funeral policies and insurance policy accounts to customers
• Helping customers find items in stores
• Providing customers with information about items in stores
• Keeping track of inventory.