Sahil Mania
Sales/Customer Service Agent For Sixt Car Rental, Currently At Movate (until 21 Nov)
Chemin Grenier,Mauritius
Summary
Proven Sales/Customer Service Representative at Movate, adept in problem-solving and customer relations, enhanced loyalty through empathetic complaint resolution. Excelled in high-stress situations, leveraging product knowledge and critical thinking to boost satisfaction. Collaborated on best practices, significantly improving service delivery.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Sales/Customer Service Representative
Movate
02.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Sookdeo Bissoondoyal State College
Rose Belle 04.2001 -
Skills
Customer service
Accomplishments
. Participated in Alliance Francaise, 2014 : Tres bien
. Participated in Alliance Francaise, 2015 : Excellent
. Best Performer CPE 2015
(English : A*
French : A*
Maths : A*
History and Geography : A*
Science : A*)
. Finished IC3 Course (2016)
. School Prefect (Year 2023)
. Class Captain (Year 2019)
. Interclass Football Competition (Year 2017,2019,2022,2023)
. Collaborated with MyT to improve the Muga initiative (2023)
Timeline
Sales/Customer Service Representative
Movate
02.2024 - 11.2024
High School Diploma -
Sookdeo Bissoondoyal State College
04.2001 -
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