Sagwati Asante Mtileni

As an Optical Assistant, my role involves providing exceptional customer service and support to patients, working closley with optometrist and other team memebers.

Key responisibilities include:

. Handled incoming phone calls and responded to patient inquiries promptly.

. Managed patient bookings and invoicing processes

. Verified patient benefits with medical aids before invoicing

. Asssisting patients with frame selections and explaining lens options

. Ensuring accurate cash handling and balancing of daily transcations

. Maininting a high level of administrative organization and attention to detail

This role requires a strong communication skills, attention to detail, and a patient-focused approach

• Executed daily duties with accuracy and efficiency, ensuring seamless operations.
• Acquired and implemented new skills to enhance daily task performance.
• Completed tasks consistently within tight deadlines, ensuring project timelines were met.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Generated clean sales receipts, streamlining transaction process.
• Collaborated with colleagues to efficiently manage queues during peak hours.
• Maintained up-to-date knowledge of store policies to ensure accurate customer information.

• Upheld company policies whilst dealing with returns and exchanges.
• Built rapport with frequent shoppers to foster loyal customer base.
• Directed customers towards fitting rooms for convenient try-on experience.
• Assisted customers in finding desired items to enhance their shopping experience.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.
• Maintained clean, appealing shop environment for comfortable shopping experience.