Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Hobbies
Hobbies
Hobbies
Hobbies
Hobbies
Hobbies
Hobbies
Hi, I’m

Sachin Ramchuran

Entrepreneur And Client Experience Professional
Modderfontein,Gauteng
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Sachin Ramchuran

Summary

I bring along a 5 dimensional way of thinking to corporate business. I’m an out the box thinker and my core passions are Innovation, Customer service development, Business Development, Sales & Trade. Being born in a business-driven family and being exposed to business at a very young age, I developed the ability to build business by understanding and delivering on client's expectations and future needs. Natural leader experienced in being the driving force behind great team successes. I firmly drive service behind sales to increase financial profitability, operational efficiency, and customer experience. Customer service is great but customer experience is what sets businesses apart. “This is where I come in”.


My excellent interpersonal skills allow me to work well with others, in senior management, supervisory and support staff roles. Highly effective at juggling multiple projects at once. Known for detail-oriented work and creative problem-solving. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.


Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

20
years of professional experience
5
years of post-secondary education
13
Certificates

Work History

Infin8ty Concepts Pty Ltd (FMCG, Manufacturing, Print And Branding)
Johannesburg, Gauteng

Managing Member - Product Development Specialist
09.2015 - Current

Job overview

  • Created, developed and patented a worlds first flavored water beverage, a fun and exciting new brand called Infusion Dessert flavored Waters
  • Developed business cases for proposed products and presented to project stakeholders.
  • Directed concept design, feature definitions and production support.
  • Created prototypes and arranged raw materials shipments to meet tight production deadlines.
  • Distinguished product issues and gathered information on customer experiences.
  • Collaborated with Research and Development, Marketing and design teams from development to product launch to achieve milestone deadlines.
  • Reviewed product formulations for quality, cost-effectiveness and compliance with brand guidelines and category parameters.
  • Orchestrated forward-thinking strategies to accomplish profit and expansion goals.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Acquiring a thorough understanding of key customer needs and requirements within the FMCG sector
  • Tracked innovations in social media and worked with key functional groups to adopt emerging technology.
  • Increased customer engagement through social media.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Developed marketing content such as promotional materials and advertisements for social media.
  • Ensure correct products and services are delivered to customers in a timely manner
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Control costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluate efficiency of business procedures
  • Manage relationships/agreements with external partners/vendors
  • Ensure company runs with legality and conformity to established regulations
  • Study latest trends to add new merchandise to product lineup, improving sales revenues
  • Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
  • Assisted project team by scoping, scheduling and developing product roadmap.
  • Studied emerging marketplace trends to determine demand for key product features.
  • Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.

OUTSURANCE Business
Centurion, Gauteng

Direct Sales Executive Business Development
08.2013 - 07.2015

Job overview

  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Worked independently with minimal supervision.
  • Developed, maintained and utilized diverse client base.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Maintained high levels of product knowledge and solutions to covert enquiries into customers
  • Stayed current on company offerings and industry trends.
  • Consulted with businesses to supply accurate product and service information.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built diverse and consistent sales portfolio.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

ST Creative Designs (Corporate Branding Solutions)
Johannesburg , Gauteng

Senior Key Account Manager
04.2011 - 07.2013

Job overview

  • Responsible for promoting unique positive client services and sales experience to vendors
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Achieved 40% of goal through suggestive selling and upselling
  • Contributed in completing team objectives when in fast-paced environments
  • Acquired and applied sector knowledge to create effective dialogue with customers.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Priority Key Accounts included:
  • Scandal- Orche Media (The Soapie @ Sasani Studio)
  • Rhythm City - Quizzical Pictures (The Soapie @ Sasani Studio)
  • Maponya Mall (Archicon Developments)
  • Department Of Public Works (Mageba Projects)

St Elmo's Pizza, Franchise
Norwood , Johannesburg

Franchisee
03.2009 - 02.2011

Job overview

  • Managed total operation of restaurant 7 days weekly
  • Promoted positive customer experiences
  • Eased team transitions and new employee orientation
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Reduced financial inconsistencies
  • Delivered leadership to executive team dedicated
  • Interviewed and hired strong candidates for team openings
  • Initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Collaborated with assistant managers to open and close, handle large transactions and manage inventory.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

SA Roadlink (Luxury Coach Services)
Johanneseburg, Gauteng

National Client Services & Marketing Executive
03.2007 - 01.2009

Job overview

  • Serviced and managed all 14 sites nationally.
  • Managed all Contact Centres
  • Performed over and above daily duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Key focus, ensure all branches ran smoothly and efficiently.
  • Managed over 1000 travelers per day during peak seasons
  • Offered a friendly welcoming and can do attitude to efficiently service customers & handled challenging situations with ease.
  • Ensuring synchronized service delivery across the country
  • Introduced changes in existing projects without disturbing any on-going process, thus increasing output and reducing operation costs.
  • Responsible for resolving all escalated client relation matters as well as facilitating and overseeing subcontractors’
  • Served customers and followed outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Maintained high energy and enthusiasm in fast-paced environments
  • Managed on-site evaluations, internal audits and customer surveys.

Altec Netstar
Johanneseburg, Gauteng

Call Centre Representative
07.2004 - 02.2007

Job overview

  • Managed between 150 - 200 customers call per day
  • Handled concerns, queries and escalated major issues
  • Carried out day-day-day duties accurately and efficiently in accordance to QA SLA
  • Developed and maintained courteous and effective working relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by attending all company training programs on skills development.

ADZOL Holdings (Online Directory And Advertising)
New Germany, KZN

Call Centre Client Services Manager
03.2001 - 06.2004

Job overview

  • Demonstrated leadership and vision in managing staff groups within an inbound/outbound call Centre environment.
  • My business roll was to ensure that client relations and priority accounts where serviced, maintained and well nurtured
  • Maintained energy and enthusiasm in fast-paced marketing and advertising environment.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Developed and maintained courteous effective B2B working relationships
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.
  • Responsible for hiring and training of new team members
  • Fully managed online campaigns for the following countries: South Africa, Botswana, Namibia, Lesotho, Swaziland, Zambia
  • Publications Included online Yellow pages, telecoms directories in all SADC regions
  • Conducted research, gathered information from multiple sources and presented results
  • Increased customer satisfaction by resolving product or service issues

Education

Google
Online

Digital Marketing Certificate from Digital Marketing
01.2022 - Current

St Elmo's Franchise School
Cape Town South Africa

Franchise Management from Franchisee Operations
03.2009 - 07.2011

University Overview

  • Completed professional development in:
  • Full operational training to run and manage the franchise.

In House Company Courses
Adz Ol Holdings

No Degree from Client Relations Management
02.2001 - 01.2002

University Overview

  • Relevant Coursework Completed:
  • Face to Face Communication
  • Winning verbal techniques
  • Service Improvement Strategy
  • Service Level Improvement
  • Attitude and Steps to Handle Difficult Customers

Durban Computer College
Durban South Africa

International Diploma from PC Engineering
01.1999 - 12.1999

University Overview

  • Professional development completed in :
  • Pc Engineering and Pc Networking
  • Repairs And Upgrades
  • Hardware and software installation
  • Ms Office
  • Corel Draw

Wyebank Secondary
Wyebank, Kwazulu Natal

High School Diploma
01.1998 - 12.1998

Skills

Emotional Intelligence

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Certification

Highest Standard Passed: Grade 12 @ Wyebank Secondary

Accomplishments

    Adz Ol Holdings ( Highest sales achieved in 2 consecutive Years)

  • Had the opportunity to service and maintain customers across South Africa, Botswana, Namibia, Lesotho, Swaziland, Zambia)
  • St Elmo's Pizza Franchise:

  • I succeeded in achieving an increase in turnover by 55% in the first 12 months of operation by implementing client service protocols
  • Infin8ty Concepts Pty Ltd:

  • I created and developed a worlds first product over the past five years in the flavored water industry by introducing the worlds first dessert flavored water called Infusion which is set to hit the market by mid 2022.
  • Resolved product issue through consumer testing.
Availability
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Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.

Cars, Electronics, Audio and Visual Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Electronics, Audio and Tech, I would say that im like a kid in a candy shop.

My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.


Cars and Audio Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Audio and Tech, I would say that im like a kid in a candy shop.


My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.


Cars and Audio Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Audio and Tech, I would say that im like a kid in a candy shop.


My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.


Cars and Audio Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Audio and Tech, I would say that im like a kid in a candy shop.


My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.


Cars and Audio Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Audio and Tech, I would say that im like a kid in a candy shop.


My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.


Cars and Audio Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Audio and Tech, I would say that im like a kid in a candy shop.


My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Hobbies

Outdoors: I love being in the wild outdoors. I believe that connecting with nature is essential to remind us that we all connected in some way or the other.


Cars and Audio Tech: I've always been passionate about cars, building, upgrading and adding custom touches. When it comes to Audio and Tech, I would say that im like a kid in a candy shop.


My Fun Activities include: dancing, quad biking, rock climbing, 4x4 trails, paintball and anything else that get the heart rate up and on the move :-).

Sachin RamchuranEntrepreneur And Client Experience Professional