A versatile and dedicated professional with a diverse background in customer service, compliance, aviation, and operations.
Experienced in providing high-quality service to international clients, supporting compliance initiatives, and managing various operational functions.
Strong communication, organizational, and problem-solving skills, with a proven ability to adapt to dynamic environments. Bilingual and capable of working efficiently across a wide range of industries, including customer service, community services, and IT support.
Committed to achieving exceptional results and contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Responsible Gambling Specialist
DigiOutsource
Cape Town
04.2021 - Current
Provided advisory services on global compliance and legal matters related to responsible gambling and the eGaming industry, with a specialization in Spain and Latin American markets.
Senior Customer Service Representative
DigiOutsource
Cape Town
01.2021 - 04.2021
Customer support & high-quality service for LATAM and international clients.
Customer Service Representative
DigiOutsource
London
11.2019 - 01.2021
Customer support & high-quality service for LATAM and international clients.
International Flight Attendant
Trade Air
Madrid
05.2018 - 07.2019
Cabin crew duties on Airbus 320 and Fokker 100.
Provided exceptional in-flight service, ensured passenger safety and comfort, conducted safety demonstrations, and managed emergency situations with professionalism and poise.
Bilingual Receptionist
Mosel Clinic
Reynosa
03.2017 - 01.2018
Maintained a safe and welcoming reception area, efficiently handled customer inquiries and complaints, managed daily calendars, scheduled appointments, coordinated office events, and facilitated local and international calls.
Flight Attendant
RYANAIR
London
02.2014 - 02.2017
Cabin crew on Boeing 737, providing exceptional service, ensuring safety and comfort, conducting safety demonstrations, managing emergencies, and serving as second in charge.
Coordinator, Social & Community Services
TECHO Mexico
Monterrey
08.2011 - 06.2013
Trained and coordinated university students. Managed and recorded social activities for communities.
IT Purchases Intern
NIC Mexico
Monterrey
02.2012 - 02.2013
Supported staff in IT tasks, purchasing, and sales negotiations. Tracked operations, sales renewals, and maintaining sales DB.
Education
BBA - International Relations
Universidad Autonoma De Nuevo Leon
Monterrey Mexico
07-2008
High School Diploma -
Meiseigakuin High School
Okayama Japan
01-2008
High School Diploma -
Sharyland High School
Mission, USA
05-2007
Skills
Bilingual Communication
Customer Service
Time Management
Conflict Resolution
Safety Management
Office Administration
Event Coordination
Multitasking
Compliance Advisory
Dynamic and adaptable
Ability to work under pressure
Languages
Spanish
First Language
English
Advanced (C1)
C1
Japanese
Beginner
A1
French
Beginner
A1
Nationalities
Spanish
Mexican
Timeline
Responsible Gambling Specialist
DigiOutsource
04.2021 - Current
Senior Customer Service Representative
DigiOutsource
01.2021 - 04.2021
Customer Service Representative
DigiOutsource
11.2019 - 01.2021
International Flight Attendant
Trade Air
05.2018 - 07.2019
Bilingual Receptionist
Mosel Clinic
03.2017 - 01.2018
Flight Attendant
RYANAIR
02.2014 - 02.2017
IT Purchases Intern
NIC Mexico
02.2012 - 02.2013
Coordinator, Social & Community Services
TECHO Mexico
08.2011 - 06.2013
BBA - International Relations
Universidad Autonoma De Nuevo Leon
High School Diploma -
Meiseigakuin High School
High School Diploma -
Sharyland High School
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