Sabrina ALVAREZ VELASCO
Cape Town
Summary
- A versatile and dedicated professional with a diverse background in customer service, compliance, aviation, and operations.
- Experienced in providing high-quality service to international clients, supporting compliance initiatives, and managing various operational functions.
- Strong communication, organizational, and problem-solving skills, with a proven ability to adapt to dynamic environments. Bilingual and capable of working efficiently across a wide range of industries, including customer service, community services, and IT support.
- Committed to achieving exceptional results and contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Responsible Gambling Specialist
DigiOutsource
Cape Town
2021.04 - Current
Provided advisory services on global compliance and legal matters related to responsible gambling and the eGaming industry, with a specialization in Spain and Latin American markets.
Senior Customer Service Representative
DigiOutsource
Cape Town
2021.01 - 2021.04
- Customer support & high-quality service for LATAM and international clients.
Customer Service Representative
DigiOutsource
London
2019.11 - 2021.01
- Customer support & high-quality service for LATAM and international clients.
International Flight Attendant
Trade Air
Madrid
2018.05 - 2019.07
- Cabin crew duties on Airbus 320 and Fokker 100.
- Provided exceptional in-flight service, ensured passenger safety and comfort, conducted safety demonstrations, and managed emergency situations with professionalism and poise.
Bilingual Receptionist
Mosel Clinic
Reynosa
2017.03 - 2018.01
- Maintained a safe and welcoming reception area, efficiently handled customer inquiries and complaints, managed daily calendars, scheduled appointments, coordinated office events, and facilitated local and international calls.
Flight Attendant
RYANAIR
London
2014.02 - 2017.02
- Cabin crew on Boeing 737, providing exceptional service, ensuring safety and comfort, conducting safety demonstrations, managing emergencies, and serving as second in charge.
Coordinator, Social & Community Services
TECHO Mexico
Monterrey
2011.08 - 2013.06
- Trained and coordinated university students. Managed and recorded social activities for communities.
IT Purchases Intern
NIC Mexico
Monterrey
2012.02 - 2013.02
- Supported staff in IT tasks, purchasing, and sales negotiations. Tracked operations, sales renewals, and maintaining sales DB.
Education
BBA - International Relations
Universidad Autonoma De Nuevo Leon
Monterrey Mexico2008-07
High School Diploma -
Meiseigakuin High School
Okayama Japan2008-01
High School Diploma -
Sharyland High School
Mission, USA2007-05
Skills
- Bilingual Communication
- Customer Service
- Time Management
- Conflict Resolution
- Safety Management
- Office Administration
- Event Coordination
- Multitasking
- Compliance Advisory
- Dynamic and adaptable
- Ability to work under pressure
Languages
Spanish
First Language
English
Advanced (C1)
C1
Japanese
Beginner
A1
French
Beginner
A1
Nationalities
- Spanish
- Mexican
Timeline
Responsible Gambling Specialist
DigiOutsource
2021.04 - Current
Senior Customer Service Representative
DigiOutsource
2021.01 - 2021.04
Customer Service Representative
DigiOutsource
2019.11 - 2021.01
International Flight Attendant
Trade Air
2018.05 - 2019.07
Bilingual Receptionist
Mosel Clinic
2017.03 - 2018.01
Flight Attendant
RYANAIR
2014.02 - 2017.02
IT Purchases Intern
NIC Mexico
2012.02 - 2013.02
Coordinator, Social & Community Services
TECHO Mexico
2011.08 - 2013.06
BBA - International Relations
Universidad Autonoma De Nuevo Leon
High School Diploma -
Meiseigakuin High School
High School Diploma -
Sharyland High School