Summary
Overview
Work History
Education
Skills
Languages
Nationalities
Timeline
Generic
Sabrina  ALVAREZ VELASCO

Sabrina ALVAREZ VELASCO

Cape Town

Summary

  • A versatile and dedicated professional with a diverse background in customer service, compliance, aviation, and operations.
  • Experienced in providing high-quality service to international clients, supporting compliance initiatives, and managing various operational functions.
  • Strong communication, organizational, and problem-solving skills, with a proven ability to adapt to dynamic environments. Bilingual and capable of working efficiently across a wide range of industries, including customer service, community services, and IT support.
  • Committed to achieving exceptional results and contributing to organizational success.

Overview

13
13
years of professional experience

Work History

Responsible Gambling Specialist

DigiOutsource
Cape Town
04.2021 - Current

Provided advisory services on global compliance and legal matters related to responsible gambling and the eGaming industry, with a specialization in Spain and Latin American markets.

Senior Customer Service Representative

DigiOutsource
Cape Town
01.2021 - 04.2021
  • Customer support & high-quality service for LATAM and international clients.

Customer Service Representative

DigiOutsource
London
11.2019 - 01.2021
  • Customer support & high-quality service for LATAM and international clients.

International Flight Attendant

Trade Air
Madrid
05.2018 - 07.2019
  • Cabin crew duties on Airbus 320 and Fokker 100.
  • Provided exceptional in-flight service, ensured passenger safety and comfort, conducted safety demonstrations, and managed emergency situations with professionalism and poise.

Bilingual Receptionist

Mosel Clinic
Reynosa
03.2017 - 01.2018
  • Maintained a safe and welcoming reception area, efficiently handled customer inquiries and complaints, managed daily calendars, scheduled appointments, coordinated office events, and facilitated local and international calls.

Flight Attendant

RYANAIR
London
02.2014 - 02.2017
  • Cabin crew on Boeing 737, providing exceptional service, ensuring safety and comfort, conducting safety demonstrations, managing emergencies, and serving as second in charge.

Coordinator, Social & Community Services

TECHO Mexico
Monterrey
08.2011 - 06.2013
  • Trained and coordinated university students. Managed and recorded social activities for communities.

IT Purchases Intern

NIC Mexico
Monterrey
02.2012 - 02.2013
  • Supported staff in IT tasks, purchasing, and sales negotiations. Tracked operations, sales renewals, and maintaining sales DB.

Education

BBA - International Relations

Universidad Autonoma De Nuevo Leon
Monterrey Mexico
07-2008

High School Diploma -

Meiseigakuin High School
Okayama Japan
01-2008

High School Diploma -

Sharyland High School
Mission, USA
05-2007

Skills

  • Bilingual Communication
  • Customer Service
  • Time Management
  • Conflict Resolution
  • Safety Management
  • Office Administration
  • Event Coordination
  • Multitasking
  • Compliance Advisory
  • Dynamic and adaptable
  • Ability to work under pressure

Languages

Spanish
First Language
English
Advanced (C1)
C1
Japanese
Beginner
A1
French
Beginner
A1

Nationalities

  • Spanish
  • Mexican

Timeline

Responsible Gambling Specialist

DigiOutsource
04.2021 - Current

Senior Customer Service Representative

DigiOutsource
01.2021 - 04.2021

Customer Service Representative

DigiOutsource
11.2019 - 01.2021

International Flight Attendant

Trade Air
05.2018 - 07.2019

Bilingual Receptionist

Mosel Clinic
03.2017 - 01.2018

Flight Attendant

RYANAIR
02.2014 - 02.2017

IT Purchases Intern

NIC Mexico
02.2012 - 02.2013

Coordinator, Social & Community Services

TECHO Mexico
08.2011 - 06.2013

BBA - International Relations

Universidad Autonoma De Nuevo Leon

High School Diploma -

Meiseigakuin High School

High School Diploma -

Sharyland High School
Sabrina ALVAREZ VELASCO