Sabitha Haripersad
Service Advisor
Durban
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Service Advisor
Mercedes-Benz South Africa
06.2008 - 02.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Delivered prompt service to prioritize customer needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Documented problems and corrective actions to maintain records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Service Advisor
Hyundai
01.2005 - 10.2008
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Developed estimates by costing materials, supplies, and labor.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Retained accurate records of purchases, titles and sales.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Suggested additional services to customers in order to meet upsell goals.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Riseclif Secondary
Durban 04.2001 -
Skills
Service Estimates
Strategic sales knowledge
Repairs Scheduling
Problem-Solving
MS Office
Team player mentality
Transaction Processing
Complaint resolution
Customer Relationship Management
Technical Support
Problem Resolution
Order Processing
Involved with community work at the church
Played an active role in the local community, by supporting those in need, assisting with meals, as well as assisting the elderly
Timeline
Service Advisor
Mercedes-Benz South Africa
06.2008 - 02.2024
Service Advisor
Hyundai
01.2005 - 10.2008
High School Diploma -
Riseclif Secondary
04.2001 -