Microsoft Azure
Sabelo Myeni
Systems Engineer
Germiston
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 5 years. Senior Systems Engineer with 2 years of experience in system virtualization and network security. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Systems Engineer
HSC Systems (PTY)LTD
Johannesburg
10.2021 - Current
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Optimized networked software and operating systems by applying updates and patches.
- Researched software and systems products to determine purchase recommendations.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Analyzed security logs to determine and alleviate network threats.
- Completed software updates and assessed security patches for optimized computer use.
- Designed tailored disaster recovery solutions to maintain uptime.
Snr Customer Engineer
Technology Corporate Management (PTY)LTD
Johannesburg
12.2015 - 05.2021
- To pro-actively aassist and resolve any technical issues that may arise and delivering exceptional IT service and processes in line with ITIL methodologies
- To diagnose and troubleshoot any IT related issues
- This role also involves tasks such as setting up emails, desktops and configuring mobile devices, enhancing, and developing IT provision and system installations, continuous monitoring of systems, software, and hardware
- Identify the network issues and resolve them quickly
- Play an active role in monitoring the PC’s, software, and servers
- Working closely with different teams and vendors as and when required
- Provide all the necessary technical support to different team members to overcome any issues, Prioritize and work on client issues without disturbing their workflow
- Strong troubleshooting skills with an eye for minute details
- Interacting with clients in addressing issues
- Always available for assistance
- Generally, also working alongside the Line manager in planning, overseeing, and leading the Technical Support team, driving productivity, call resolutions and SLA adherence, handling all IT related escalations, ensuring all outstanding tasks are addressed timeously as well as keeping in touch with all departments to ensure a productive work environment
- Communicate with the customers in non-technical language and assisting in other IT related projects that may arise from time to time
- Reason for Leaving: Retrenchment
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
Snr Customer Engineer
Bytes Managed Solutions
09.2013 - 11.2015
- To pro-actively aassist and resolve any technical issues that may arise and delivering exceptional IT service and processes in line with ITIL methodologies
- To diagnose and troubleshoot any IT related issues
- This role also involves tasks such as setting up emails, desktops and configuring mobile devices, enhancing, and developing IT provision and system installations, continuous monitoring of systems, software, and hardware
- Identify the network issues and resolve them quickly
- Play an active role in monitoring the PC’s, software, and servers
- Working closely with different teams and vendors as and when required
- Provide all the necessary technical support to different team members to overcome any issues, Prioritize and work on client issues without disturbing their workflow
- Strong troubleshooting skills with an eye for minute details
- Interacting with clients in addressing issues
- Always available for assistance
- Communicate with the customers in non-technical language and assisting in other IT related projects that may arise from time to time.
Field Service Engineer
Business Connexion
Johannesburg
05.2008 - 08.2013
- To perform Field Service work, including extensive traveling and performing scheduled services and breakdown repairs
- Fault find, perform root cause analysis, and rectify issue
- To assist with sub-assembly repairs and machine rebuilds in the Workshops when required
- To take responsibility for the safe storage and maintenance of the company’s vehicles and equipment in your care, work well in a team to drive a successful output the meets customer requirements
- Accurate and detailed completion of service and site reports
- Reason for leaving: Career Advancement
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Identified system problems and potential risks, coordinating appropriate corrective action.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Applied systems analysis techniques to assess and resolve complex systems issues for clients and end users.
IT Administrator
Berco Express (PTY) LTD
Johannesburg
02.2003 - 02.2008
- Providing Technical support both in person, telephonically and remote to regional branches nationwide, troubleshooting, and escalating WAN/LAN, problems, wireless, ADSL sites, Network printers, IT Projects, Problem management, backup and restore, Access Control and Change management as well as weekend standby.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed multi-site IT execution strategies, aligning work orders at 9 locations to effectively align available resources with historical service data.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Education
Matric Senior Certificate - High School
Magotshwa High School
Dundonald 01.1995 - 12.1995
Diploma - Information Technology - Networking
College Campus (IIE)
01.2005 - 12.2006
YEAR 2 Client Network Operating Systems, Design Network Infrastructure Security, Directory Services Infrastructure, Electronic Mail Administration, Network Infrastructure Management, Network Infrastructure Planning, Network Security Administration, Open-Source Network Operating Systems (Linux+), Project Management, Server Network Operating Systems (Windows Server). - undefined
No Degree - MCP
Vendor Certification
Bytes People Solutions 04.2001 -
Exam: 70-680 - Windows 7 Configuring - undefined
Pink Elephant
Certification: ITILv3 foundation Certificate Curriculum: Introduction to the Service Lifecycle; Service Strategy; - undefined
Continual Service Improvement; Service Design; service Transition - undefined
LPI101a - Linux Administration
Skills
Reason I left: Career growthundefined
Software
Certification
ITIL v3 FOundation
Interests
Learning
Adventure
Sports
Timeline
IT Systems Engineer
HSC Systems (PTY)LTD
10.2021 - Current
Snr Customer Engineer
Technology Corporate Management (PTY)LTD
12.2015 - 05.2021
Snr Customer Engineer
Bytes Managed Solutions
09.2013 - 11.2015
ITIL v3 FOundation
12-2011
Field Service Engineer
Business Connexion
05.2008 - 08.2013
Diploma - Information Technology - Networking
College Campus (IIE)
01.2005 - 12.2006
IT Administrator
Berco Express (PTY) LTD
02.2003 - 02.2008
No Degree - MCP
Vendor Certification
04.2001 -
Matric Senior Certificate - High School
Magotshwa High School
01.1995 - 12.1995
YEAR 2 Client Network Operating Systems, Design Network Infrastructure Security, Directory Services Infrastructure, Electronic Mail Administration, Network Infrastructure Management, Network Infrastructure Planning, Network Security Administration, Open-Source Network Operating Systems (Linux+), Project Management, Server Network Operating Systems (Windows Server). - undefined
Exam: 70-680 - Windows 7 Configuring - undefined
Pink Elephant
Certification: ITILv3 foundation Certificate Curriculum: Introduction to the Service Lifecycle; Service Strategy; - undefined
Continual Service Improvement; Service Design; service Transition - undefined
LPI101a - Linux Administration
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