Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SABELO LETEBELE

8211 East Central Road Windmill Park Ext 21

Summary

Empathetic and solutions-driven Worker Operations Agent with hands-on experience supporting healthcare professionals in dynamic, tech-enabled environments. Adept at delivering phone-based assistance across a wide range of issues including shift bookings, cancellations, payment resolutions, and mobile app navigation. Known for calm professionalism, sharp problem-solving, and the ability to guide clients with patience and clarity through high-stress scenarios. A collaborative team player who thrives in fast-paced settings, contributes to process improvements, and consistently aims to elevate both user experience and operational efficiency.

Overview

10
10
years of professional experience

Work History

Worker Operations Agent

Clipboard Health
08.2024 - Current
  • Provided empathetic phone-based support to healthcare professionals using a shift-booking app, guiding them through payment queries, technical troubleshooting, and general assistance.
  • Resolved app-related issues including login problems, profile updates, shift bookings, and feature navigation.
  • Assisted clients with payment discrepancies, transaction tracking, and refund inquiries in compliance with company policy.
  • Coordinated with internal departments (e.g. finance and tech support) to escalate and resolve complex cases.
  • Delivered exceptional service in high-volume environments, maintaining call efficiency and customer satisfaction ratings.
  • Educated users on app functionalities, promoting self-service options and increasing platform engagement.
  • Maintained detailed call records and case notes to support quality assurance and operational improvements.
  • Identified recurring user concerns and shared insights with the operations team to enhance the app experience.

Payments Assistant

Clipboard Health
10.2023 - 08.2024
  • Delivered efficient, real-time customer support via chat, resolving payment-related inquiries with accuracy and empathy.
  • Assisted clients with transaction issues, account verification, refunds, and payment troubleshooting while maintaining compliance with financial protocols.
  • Demonstrated strong attention to detail in analyzing client concerns and providing appropriate solutions within SLA targets.
  • Navigated internal systems to monitor transaction statuses, initiate escalations, and ensure seamless resolution of payment discrepancies.
  • Maintained customer satisfaction and loyalty by handling sensitive financial concerns with discretion and professionalism.

Sales Consultant

King Price insurance
11.2019 - 11.2020
  • Selling short term insurance products (personal lines category)
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Conducting needs analysis to determine customers unique requirements
  • Explaining features and benefits of products to customers
  • Meeting targets and closing deals
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.

Total gas management technician

Air Liquide healthcare
08.2016 - 11.2018
  • Analyzed problems and took appropriate action to maintain continuous and reliable operation of equipment and systems.
  • Oversaw quality assurance protocols to optimize designs.
  • Oversaw start-up, operations and shutdown procedures.
  • Conducted preventive, corrective and predictive maintenance actions.
  • Inspected systems, equipment and components to determine maintenance needs.
  • Maintenance of gas units that transport medical gases such as oxygen, air and nitrous oxide into hospitals
  • Installation of gas outlet points within hospitals and clinics
  • Ensuring adequate gas supply to specified clinics by conducting routine checks of not only mini plants within clinics but also gas cylinders
  • Aiding in sales of compressors and vacuums used in medical plants
  • Aiding call centre staff with order placements and following up on customer orders made

Field safety technician (Intern)

Air Liquide Healthcare
09.2015 - 07.2016
  • Ensuring that Bulk vehicle operators are working according to correct procedure
  • Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
  • Accounting for product loss and implementing solutions to minimize loss
  • Ensuring good working condition of equipment used in bulk vehicles as well as tanks on customer sites Eg: Tank and tanker valves, valve handles, mechanical seals, EIS (equipment important for safety), backup valves on tanks, level gauges, pressure gauges

Plant assistant

Air Liquide Pty
06.2015 - 08.2015
  • Verified conformity of processes and conditions for flammable gas systems.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Handling and filling of cylinders in the flammable plant
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Assisting the plant fitter and turner with his duties when needed Eg: doing maintenance work on 3 stage compressors, valve fitting, ensuring that EIS (equipment important for safety) are in good working condition.

Education

Class of Business (short Term Insurance) - Finance

Millpark College
12.2019

RE5 Compliance Certificate - Finance

Moonstone College
03.2017

N5 Certificate - Mechanical Engineering

Ekurhuleni West College
05.2015

N4 Certificate - Mechanical Engineering

Ekurhuleni West College
12.2014

N3 Certificate - Civil Engineering

Central Johannesburg College
05.2007

High School Diploma -

St Francis College
12.2007

Skills

  • App Navigation & Troubleshooting – Skilled at guiding users through mobile platform features and resolving technical issues

  • Shift Scheduling & Cancellation Support – Proficient in handling shift bookings, modifications, and conflict resolution

  • Payment Issue Resolution – Experienced in assisting with transaction discrepancies, refunds, and payment status tracking

  • Case Documentation – Accurate note-taking and system updates for call logs, resolutions, and client follow-ups

  • CRM & Helpdesk Tools – Familiarity with customer management systems to efficiently manage queries and escalations

  • Workflow Coordination – Ability to work cross-functionally with tech, finance, and operations teams

  • Empathetic Customer Service – Demonstrated professionalism and warmth when assisting healthcare professionals in high-pressure scenarios

  • Problem-Solving – Rapid assessment of client concerns to deliver clear, practical solutions over the phone

  • Conflict De-escalation – Calmly handled sensitive situations related to payment issues and shift disruptions

  • Time Management & Multitasking – Managed high call volumes while maintaining quality and responsiveness

  • User Education – Explained app features and workflows, empowering users to confidently navigate the platform

Additional Information

Driving License Code C1

Timeline

Worker Operations Agent

Clipboard Health
08.2024 - Current

Payments Assistant

Clipboard Health
10.2023 - 08.2024

Sales Consultant

King Price insurance
11.2019 - 11.2020

Total gas management technician

Air Liquide healthcare
08.2016 - 11.2018

Field safety technician (Intern)

Air Liquide Healthcare
09.2015 - 07.2016

Plant assistant

Air Liquide Pty
06.2015 - 08.2015

RE5 Compliance Certificate - Finance

Moonstone College

N5 Certificate - Mechanical Engineering

Ekurhuleni West College

N4 Certificate - Mechanical Engineering

Ekurhuleni West College

N3 Certificate - Civil Engineering

Central Johannesburg College

High School Diploma -

St Francis College

Class of Business (short Term Insurance) - Finance

Millpark College

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SABELO LETEBELE