Sabelo Khoza
Cabin Crew Member
Summary
Service-oriented professional with 10 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Cabin Crew Member
Global Airways
Kempton Park
06.2023 - Current
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked personnel for proper uniforms and safety equipment.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
Cabin Crew Member
South African Airways (SAA)
09.2010 - 08.2020
- Carrying out pre-flight duties, including checking the safety equipment's
- Welcoming passengers on board and directing them to their seats
- Serving meals and refreshments to passengers
- Reassuring passengers and ensuring to follow safety procedures in emergency situations
- Performing first aid on passengers in emergency situations.
Acting Senior Cabin Crew
South African Airways (SAA)
04.2019 - 09.2019
- Providing high levels of customer service while engaging with customers and delivering safety presentations
- Performing pre-flight checks for safety purposes
- Participating in pre-flight briefings and delivering announcements on behalf of the Captain
- Liasing with colleagues to ensure smooth running of the cabin
- All cabin crew members and passengers onboard the aircraft
- All safety related aspects
- Medical treatment required
- Passenger service and comfort
- Liaison between Flight deck and cabin crew members.
Make-up artist
Edcon Group
01.2004 - 11.2008
- Skin treatment, Beautician and African Sale Fragrances.
Cashier / Staff relief
Interpark (Head Office)
01.1999 - 11.2003
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Diploma - Safety Management
UNISA
South Africa 02.2021 - Current
No Degree - Certificate in Accounting Skills
Technikon Pretoria
Pretoria, South Africa 04.2001 -
Skills
Preflight briefings
Emergency care
Business travelers
Cleanliness and sanitation
Safety standards and protocols
Equipment operation
Equipment monitoring
Relationship Management
Crew coordination
Interpersonal communications
Food and beverage preparation
Emergency Response
Hospitality service expertise
Educational Qualifications
Safety Emergency & Procedure Training, SACAA Cabin Crew License, Avmed DD50 Medical Certificate, Dangerous Goods Certificate, Ditching Certificate, Fire Fighting Certificate
Knowledge And Skills Developed
- Customer Service Skills
- Ability to remain calm under pressure
- Exceptional communication and writing skills
- Strong Coordination, Planning, Organizing, Execution and Time management skills
- Interpersonal skills, analytical, problem solving and decision making skills
- High level of data management and safeguarding of classified information
Cell Number
082 920 4217
Driver License
Code 10
Cabin Crew License
0272342916 (Date issued-02/24/10)
Personal Information
- ID Number: 830604 5645 08 5
- Date of Birth: 06/04/83
- Nationality: South African
References
- South African Airways (SAA), Purser Manager, Mrs. Ntombikayise Mngomezulu-Dina, 081 310 6162
- South African Airways (SAA), Crew Supervisor/ Manager, Mr. Templeton Oyo, 072 106 6259
- South African Airways (SAA), Flight Operation and Tracking, Mr. Sicelo Makhubane, 083 481 3975
- National Zoological Gardens of SA, Nature conservationist (Pretoria), Mrs. Carol Thobela-Mabaso, 079 855 3817
Accomplishments
- Awarded the Employee of the Month prize for handling intense situations with poise and compassion.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Timeline
Cabin Crew Member
Global Airways
06.2023 - Current
Diploma - Safety Management
UNISA
02.2021 - Current
Acting Senior Cabin Crew
South African Airways (SAA)
04.2019 - 09.2019
Cabin Crew Member
South African Airways (SAA)
09.2010 - 08.2020
Make-up artist
Edcon Group
01.2004 - 11.2008
No Degree - Certificate in Accounting Skills
Technikon Pretoria
04.2001 -
Cashier / Staff relief
Interpark (Head Office)
01.1999 - 11.2003