SABATHILE PRETTY SIBIYA

• Quote rates for customers
• Create contracts for SPOT bookings on PCC.NET
• Update existing contracts on the system
• Create and update bookings for customers on the system
• Create freight invoices and send to customers for payments
• Create draft bills asper the SI and send to customers to confirm
• Print out final bills (seaway/ocean bills) from the system
• Send EOT to customers as according to what loaded and didn't load when vessel sailed
• Send manifest to destination ports
• Send manifest to customs and NPA
• Do cargo dues re-orders on Transnet website
• Deal with queries from customers telephonically and through email
• Answered customer questions about availability of space on our vessel when they want to book their shipments with us.
• Assist customers with ETA's at destination ports so they can prepare clearance documents at destination ports in time.
• Utilized problem-solving skills to address customer queries and complaints.

• Obtained client information by answering telephone calls.
• Understand and empathize with the customer on the situation they are calling about
• Build conversation with the customers to build trust and for the customer to have confidence on Metro by-T mobile
• Assist Metro by-T mobile customers when they are facing difficulties with their mobile and internet connections.
• Resolve a customer issue or transfer them to correct department that deals with that issue
• Create tickets for customers where needed
• Use the VOICE in every call with the customer
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.

• Conduct Journey Legs
• Update bookings on Navis for clients so they can pre-advise to correct vessel
• Update bar reports for bookings at risks
• Check and stamp CTOs
• Republish and amend bookings online
• Integrates bookings on the dashboard
• Deal with queries from customers telephonically and through emails

• Update Navis to the nominated transporter
• Release shipments on the system against correct documents
• Check and stamp CTOs
• Plan overstays for uncleared units on the terminal
• Scan and photocopy hand delivered documents
• Record hand delivered documents by date and file them as per vessel name

• Created professional sales presentations to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Financial Advisor Accredited by FSP for funeral, life cover (Progress 4sure and Progress 4life plans)
• Fill out application forms
• Use AIMS system

• Sanitize and greeting customers
• Pack customers groceries
• Clean tills and trolleys
• Back shop items left by the customers
• Be of service to customers when they need help

• Analyzed problems and worked with teams to develop solutions.
• Interacted with customers by phone, email, or in-person to provide information.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Sorted and organized files, spreadsheets, and reports.

Export Customer Service and Documentation

• Quote rates (Sales)
• Prepare booking reports for cargo operations
• Bill of Lading capture and preparation
• Manifest preparation and distribution

Import Customer Service and Documentation

• Manifest preparation and distribution
• Discharge report preparation
• Process Import cargo dues
• Prepare Transhipment orders.

• Call suppliers to compare prices
• Receive stock from suppliers
• Giving out ingredients to students
• Record the requisitions on excel
• Record invoices from the suppliers
• Answered students questions about products and helped locate merchandise.