Summary
Overview
Work History
Education
Skills
Timeline
Generic
SABATHILE PRETTY SIBIYA

SABATHILE PRETTY SIBIYA

Import And Export Clerk

Summary

A very dedicated individual and with effective communication and presentation skills. A highly organized individual who is a graduate from Durban University of Technology with a Diploma in Shipping and Logistics. Talented and eager individual seeking an entry level position within a company where I can use my skills and knowledge gained while earning my qualification, where I can use my knowledge of transportation, distribution, administration and inventory management.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Export Customer Service Assistant

MOL ACE South Africa
Durban
02.2023 - 04.2023
  • Quote rates for customers
  • Create contracts for SPOT bookings on PCC.NET
  • Update existing contracts on the system
  • Create and update bookings for customers on the system
  • Create freight invoices and send to customers for payments
  • Create draft bills asper the SI and send to customers to confirm
  • Print out final bills (seaway/ocean bills) from the system
  • Send EOT to customers as according to what loaded and didn't load when vessel sailed
  • Send manifest to destination ports
  • Send manifest to customs and NPA
  • Do cargo dues re-orders on Transnet website
  • Deal with queries from customers telephonically and through email
  • Answered customer questions about availability of space on our vessel when they want to book their shipments with us.
  • Assist customers with ETA's at destination ports so they can prepare clearance documents at destination ports in time.
  • Utilized problem-solving skills to address customer queries and complaints.

Inbound Customer Service Agent

CCI South Africa
Durban
10.2022 - 01.2023
  • Obtained client information by answering telephone calls.
  • Understand and empathize with the customer on the situation they are calling about
  • Build conversation with the customers to build trust and for the customer to have confidence on Metro by-T mobile
  • Assist Metro by-T mobile customers when they are facing difficulties with their mobile and internet connections.
  • Resolve a customer issue or transfer them to correct department that deals with that issue
  • Create tickets for customers where needed
  • Use the VOICE in every call with the customer
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.

Bookings Officer

CMA CGM
Durban
02.2022 - 09.2022
  • Conduct Journey Legs
  • Update bookings on Navis for clients so they can pre-advise to correct vessel
  • Update bar reports for bookings at risks
  • Check and stamp CTOs
  • Republish and amend bookings online
  • Integrates bookings on the dashboard
  • Deal with queries from customers telephonically and through emails

Releases Officer

CMA CGM
Durban
10.2021 - 02.2022
  • Update Navis to the nominated transporter
  • Release shipments on the system against correct documents
  • Check and stamp CTOs
  • Plan overstays for uncleared units on the terminal
  • Scan and photocopy hand delivered documents
  • Record hand delivered documents by date and file them as per vessel name

Sales Representative

Assupol Life
Newcastle
05.2021 - 09.2021
  • Created professional sales presentations to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Financial Advisor Accredited by FSP for funeral, life cover (Progress 4sure and Progress 4life plans)
  • Fill out application forms
  • Use AIMS system

Till Packer

Checkers Newcastle
Newcastle
11.2020 - 04.2021
  • Sanitize and greeting customers
  • Pack customers groceries
  • Clean tills and trolleys
  • Back shop items left by the customers
  • Be of service to customers when they need help

Intern

MOL Auto Carrier Express
08.2019 - 07.2020
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.

Export Customer Service and Documentation

  • Quote rates (Sales)
  • Prepare booking reports for cargo operations
  • Bill of Lading capture and preparation
  • Manifest preparation and distribution

Import Customer Service and Documentation

  • Manifest preparation and distribution
  • Discharge report preparation
  • Process Import cargo dues
  • Prepare Transhipment orders.

Store Technician's Assistance

Durban University of Technology Hospitality Department
Durban
03.2019 - 05.2019
  • Call suppliers to compare prices
  • Receive stock from suppliers
  • Giving out ingredients to students
  • Record the requisitions on excel
  • Record invoices from the suppliers
  • Answered students questions about products and helped locate merchandise.

Education

Diploma in Shipping And Logistics - Maritime Studies

Durban University of Technology
Durban, South Africa
02.2017 - 05.2020

National Senior Certificate - Science

Ziphakamiseni High School
Newcastle, South Africa
01.2015 - 12.2015

Skills

COMPETENCIESExcellent Communication Skill Acting with Integrity Voicing Opinions Fearlessly Consumer CentricConfidentiality Reliability Problem Solving Data Collection ITS system Teamwork Attention to Details Always willing to learn

Timeline

Export Customer Service Assistant

MOL ACE South Africa
02.2023 - 04.2023

Inbound Customer Service Agent

CCI South Africa
10.2022 - 01.2023

Bookings Officer

CMA CGM
02.2022 - 09.2022

Releases Officer

CMA CGM
10.2021 - 02.2022

Sales Representative

Assupol Life
05.2021 - 09.2021

Till Packer

Checkers Newcastle
11.2020 - 04.2021

Intern

MOL Auto Carrier Express
08.2019 - 07.2020

Store Technician's Assistance

Durban University of Technology Hospitality Department
03.2019 - 05.2019

Diploma in Shipping And Logistics - Maritime Studies

Durban University of Technology
02.2017 - 05.2020

National Senior Certificate - Science

Ziphakamiseni High School
01.2015 - 12.2015
SABATHILE PRETTY SIBIYAImport And Export Clerk